Norge R. Hernandez Sarmiento
Miami,FL
Summary
Versatile and dynamic professional with a proven track record in customer service and cash handling, demonstrated at Gas Stations USA. Excelled in enhancing customer satisfaction and loyalty through exceptional service and accurate transaction management. Adept in conflict resolution and bilingual communication, continuously expanding language skills. Achieved positive feedback by adapting to diverse customer needs and maintaining high accuracy levels in high-volume environments.
Overview
2
2
years of professional experience
Work History
Guía De Turismo
Ministerio Del Turismo
Varadero Cuba
11.2023 - 03.2024
- Guided groups of up to 45 people on scheduled tours.
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
Cajero
Gas Stations USA
Miami, FL
05.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Obrero
Taller De Gigantografías
Matanzas,Cuba
06.2023 - 10.2023
- Understood and followed verbal and written instructions to complete work correctly.
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained organized and clean work areas at all times on job sites.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Utilized construction tools and machinery to effectively complete job site projects.
- Organized materials, tools, and equipment to supply team members.
- Used measuring tools such as gauges and tape measure to identify conforming parts during production.
Bartender
Bar Mederos
Matanzas,Cuba
01.2022 - 03.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
Licenciaturangua Inglesa Con Segunda Lengua Aleman - Idiomas
Universidad De Matanzas
Matanzas,CubaSkills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Money Handling
- Reliability and punctuality
- Cash handling and management
- Customer Relations
- Cash Register Operation
- Written and verbal communication
- Professionalism and Courtesy
- Basic Math Competence
- Conflict Resolution
Languages
Spanish
Native or Bilingual
Inglés
Full Professional
German
Limited Working
Russian
Elementary
Timeline
Cajero
Gas Stations USA
05.2024 - Current
Guía De Turismo
Ministerio Del Turismo
11.2023 - 03.2024
Obrero
Taller De Gigantografías
06.2023 - 10.2023
Bartender
Bar Mederos
01.2022 - 03.2023
Licenciaturangua Inglesa Con Segunda Lengua Aleman - Idiomas
Universidad De Matanzas