Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
Languages
Timeline
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Nori Ima

Nori Ima

Hoffman Estates,IL

Summary

(Authorized to work in the US. No sponsorship required)

At monday.com, I work as a Salesforce Administrator, enabling sales teams to work faster, smarter, and more efficiently. I configure, automate, and manage Salesforce and CPQ solutions, aligning them with the company's goals and processes. With multiple Salesforce certifications, including CPQ Specialist and Administrator, I demonstrate my proficiency and expertise in the Salesforce platform. I have a passion for turning data into actionable insights that drive growth and customer satisfaction. I leverage my skills in Salesforce Sales Cloud, communication, and sales operations to create and optimize flows, reports, and dashboards that support strategic decision-making and performance tracking. I also have a bachelor's degree in finance and Banking from Almaty Academy of Economics and Statistics, which gives me a solid foundation in financial analysis and management. I apply my financial knowledge and skills to ensure the accuracy and compliance of the CPQ solutions, as well as to identify and resolve any issues or errors. I am motivated by the challenge and opportunity of working with a leading cloud - based work operating system that empowers teams to achieve more. I value collaboration, innovation, and continuous learning, and I strive to deliver high-quality results that exceed expectations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Salesforce CPQ Administrator

Monday.com
Chicago, IL
01.2023 - Current
  • Enhanced quote-to-close ratio by 40% through strategic optimization of Salesforce CPQ processes, resulting in more efficient sales cycles and improved conversion rates.
  • Achieved a reduction in quote turnaround time by implementing streamlined workflows and automation in Salesforce CPQ, enhancing responsiveness to client requests.
  • Spearheaded user training programs that led to a 30% increase in Salesforce CPQ user adoption rates, empowering teams to leverage the system effectively for enhanced productivity.
  • Implemented data-driven pricing adjustments, resulting in a 15% increase in average deal size and improved overall profitability for the organization.
  • Fostered cross-functional collaboration by 25%, bridging communication gaps between sales, marketing, and other teams through Salesforce CPQ, leading to more cohesive business operations.
  • Established a culture of data-driven decision-making, contributing to a 20% improvement in the accuracy of sales forecasts and strategic planning.
  • Elevated client satisfaction scores by 75% through the successful implementation of Salesforce CPQ, creating a seamless and transparent experience in the quote-to-cash process.
  • Achieved a 35% improvement in overall process efficiency by optimizing Salesforce CPQ configurations, reducing manual interventions, and minimizing errors in the quoting process.
  • Ensured Salesforce CPQ system adaptability to business changes, resulting in a 30% reduction in the time required to implement updates or modifications in response to evolving business needs.
  • Established a comprehensive documentation system for Salesforce CPQ configurations and best practices, reduction in troubleshooting time and facilitating easier system maintenance.

Salesforce Administrator

monday.com
Hoffman Estates, IL
01.2022 - Current
  • Customized document templates to align with the company's branding, leading to a 10% increase in customer satisfaction scores
  • Leaded ongoing support and maintenance, achieving a 99.9% system uptime and resolving 96% of issues within the same business day.
  • Managed the development process from design through testing to deployment of new products or features in Salesforce environment.
  • Supported the implementation of best practices related to the use of Salesforce CRM features.
  • Developed and maintained Salesforce security, including user roles, profiles, sharing rules, and assignment rules.
  • Complete regular internal system audits and prepare for upgrades and new releases
  • Successfully created and customized custom objects and fields, achieving a 98% customization success rate
  • Developed insightful reports, contributing to a 96% accuracy rate in creating and customizing reports
  • Proactively monitored and optimized system performance, maintaining a 98% system health score
  • Proficiently installed and managed third-party applications, achieving a 96% success rate in deploying and maintaining external apps.

Customer Consultant

EPAM Systems, Inc
Almaty, Kazakhstan
02.2016 - 11.2021
  • Answered incoming customer inquiries with a focus on offering exceptional customer service.
  • Developed and maintained positive relationships with customers through efficient communication.
  • ⁠Responded to customer inquiries and granted technical assistance over phone and in person.
  • ⁠Provided personalized support to clients by tailoring recommendations and solutions based on their needs, enhancing satisfaction levels.
  • ⁠Managed customer information and interactions using Salesforce, ensuring accurate records and timely responses.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.

Education

Bachelors - Finance and Banking

Almaty Academy of Economics and Statistics

Salesforce CPQ Administrator -

Trailhead By Salesforce - The USA, Illinois

Skills

  • Salesforce Administration
  • Quote Generation, Quote to Cash Processes
  • Product Catalog Management
  • Pricing and Discounting
  • Jira, Slack, Conga, Microsoft Excel
  • Salesforce Lightning Experience, SCRUM and Agile Methodology
  • Data and Contract Lifecycle Management, Deduplication and Migration
  • Excellent Technical and Communication Skills
  • Analytical thinker with strong problem-solving
  • Salesforce Sales Cloud, Salesforce Revenue Cloud, CPQ Configuration
  • Continuous Learning

Certification

  • Certified Salesforce CPQ Specialist
  • Certified Salesforce Administrator
  • Salesforce Associate

Affiliations

  • Travelling
  • Hiking
  • Sight-seeing
  • Reading and Creating Books
  • Learning New Languages

Accomplishments

  • Awarded for exemplary support and contribution as a team member at EPAM Systems, recognized for dedication and commitment to fostering a collaborative work environment
  • Recognized with the Fast Response and Result Award at monday.com, demonstrating swift and effective problem-solving skills and consistently delivering timely and impactful outcomes

Languages

English
Professional
Russian
Native/ Bilingual
Kazakh
Native/ Bilingual

Timeline

Salesforce CPQ Administrator

Monday.com
01.2023 - Current

Salesforce Administrator

monday.com
01.2022 - Current

Customer Consultant

EPAM Systems, Inc
02.2016 - 11.2021

Bachelors - Finance and Banking

Almaty Academy of Economics and Statistics

Salesforce CPQ Administrator -

Trailhead By Salesforce - The USA, Illinois
Nori Ima