Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nori Roof

Saint Paul,Minnesota

Summary

Results-driven Housekeeper with excellent communication, time management, excellent customer service, and problem-solving skills. Collaborates effectively with team members to meet deadlines and goals, while maintaining a positive attitude. Known for exceptional attention to detail and willingness to take on added responsibilities to achieve team objectives. Seeking a challenging full-time position that utilizes interpersonal skills and experience with customer service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Housekeeper

Z Green Cleaning
08.2023 - 06.2024
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.

Customer Support

Conduent
07.2023 - 08.2023
  • Built strong relationships with field operations team to support business development opportunities and improve service.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Devised recommendations to streamline and simplify customer support system and improve response time.
  • Collected customer information and analyzed customer needs to recommend potential products or services.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Employed comprehensive benchmarks to establish and monitor customer service standards.

Housekeeper

Maidpro
03.2022 - 07.2023
  • Provided excellent customer service to clients.
  • Disinfected bathrooms and removed mold from shower stalls and bathtubs.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Changed bed linens and collected soiled linens for cleaning.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Operated electronic backpack vacuums and floor sweepers.

Housekeeper

Self-employed
03.2018 - 08.2021
  • Provided excellent customer service to my clients.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Performed laundry, cleaning and grocery shopping duties.
  • Laundered sheets and other bedding, made beds and fluffed pillows.
  • Organized supplies for use based on expected customer needs.
  • Washed and dried dishes to maintain clean and orderly kitchen.
  • Cleaned and tidied houses, handled laundry, swept and mopped floors and dusted.
  • Performed traditional housekeeping duties to keep common and private areas clean and sanitized.
  • Cared for flooring by sweeping or vacuuming debris, steaming and scrubbing stains and moping hard surfaces.
  • Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.

Education

High School Diploma -

Tabb High School

Skills

Focused and detail-oriented

Customer-oriented

English language fluency

Hardworking

Exceptional time management

Conscientious

Quality control guidelines

Certification

Adult CPR/AED certified by American Red Cross

Timeline

Housekeeper

Z Green Cleaning
08.2023 - 06.2024

Customer Support

Conduent
07.2023 - 08.2023

Housekeeper

Maidpro
03.2022 - 07.2023

Housekeeper

Self-employed
03.2018 - 08.2021

High School Diploma -

Tabb High School

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Nori Roof