Noria Melouki
Bristol,CT
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Gems Setra
07.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
- Maintained and managed customer files and databases.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Production Assembler
Gems Setra
09.2017 - 06.2021
- Assembled components with minimal supervision, exceeding expected project milestones.
- Ability to read and Understand Blue prints
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Tested finished products to perform quality assurance and identify discrepancies.
- Monitored production to verify quality and completion of task in designated timeframes.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Created reports to document and provide information regarding production progress and developments.
- Assembled parts correctly according to specifications, reducing quality issues.
- Followed safety protocols to maintain safe working environment.
Education
No Degree - Business Administration And Management
Charter Oak State College
New Britain, CT06.2025
Bachelor of Science - Public Management
Unlisted
Algeria06.2013
Skills
- Customer Order entry
- Customer Relationship Management
- Good Communication Skills
- JDE Edward, Esker and Conexion (order entry software)
- Sales force CS email software
- Microsoft Access
- Telephone Etiquette
- Customer Information Databases
- Customers Portal Management
- Microsoft Office
- Team Player & management
- Excellent and Effective Written and Oral Communication
- Team Meetings management
- Quality Deliverables
- Bilingual English, French and Arabic
Timeline
Customer Service Specialist
Gems Setra
07.2021 - Current
Production Assembler
Gems Setra
09.2017 - 06.2021
No Degree - Business Administration And Management
Charter Oak State College
Bachelor of Science - Public Management
Unlisted
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