Norika Oberheim
Honolulu
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
14
14
years of professional experience
Work History
Sales Associate
Event Network
Lahaina
08.2024 - 11.2025
- Assisted customers in selecting merchandise and provided product information.
- Maintained organized sales floor and restocked items as needed.
- Processed transactions using point-of-sale systems accurately and efficiently.
- Collaborated with team members to enhance customer service experiences.
- Trained new staff on sales techniques and company policies effectively.
- Managed inventory levels and conducted regular stock audits for accuracy.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Supported promotional events by setting up displays and engaging with attendees.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Upsold additional items based on customer interests and needs.
- Used technology resources to assist customers in locating and selecting items.
- Demonstrated product features and benefits for customers' needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Conducted inventories on a regular basis to track stock levels.
- Tracked sales performance metrics to identify trends in market place.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Prepared merchandise for purchase or rental.
- Maintained records related to sales for store management.
Sales associate
Coach Outlet
Lahaina
08.2015 - 08.2023
- Assisted customers in selecting merchandise and providing product knowledge.
- Maintained visual merchandising standards and organized product displays.
- Processed sales transactions accurately using point-of-sale systems.
- Handled customer inquiries and resolved issues promptly and professionally.
- Participated in inventory management and stock replenishment activities.
- Trained new associates on sales techniques and store policies.
- Monitored store cleanliness and upheld brand presentation standards.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Conducted inventories on a regular basis to track stock levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
Sales Associate
Coach Inc.
Lahaina
08.2011 - 01.2015
- Ensuring that all customers receive excellent service through direct salesmanship, and prompt and courteous service.
- Assisting customers with questions, needs and purchases.
- Cultivating successful relationships with retail customers.
- Completing each transaction in a quick and efficient manner.
- Cleaning shelves, counters, and tables.
- Greeting each customer that comes into the store in a warm manner.
- Identifying customer requirements.
- Preparing merchandise for display.
- Assisting customers with purchase decisions.
- Assisting in physical inventory counts.
- Implementing all visual merchandising standards.
- Setting up merchandise on the sales floor.
- Making sure that customers receive receipts on all purchases.
- Helping customers try on or fit merchandise.
- Watching out for loss prevention through leakage and theft.
Education
Tokyo Kasei Gakuin College
Tokyo Japan04-1989
Skills
- Customer service and support
- Visual merchandising
- Sales strategies
- Inventory management
- Point-of-sale operations
- Relationship management
References
Hiiaka Revilla, 808-741-0130
Ability Summary - Languages
- English
- Japanese
Timeline
Sales Associate
Event Network
08.2024 - 11.2025
Sales associate
Coach Outlet
08.2015 - 08.2023
Sales Associate
Coach Inc.
08.2011 - 01.2015
Tokyo Kasei Gakuin College