Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Noriko Journell

Sultan,WA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Dynamic Japan Sales Operations Manager with a proven track record at FormFactor, enhancing sales revenue and customer satisfaction through strategic improvements and cross-functional teamwork. Expert in CRM software and adept at relationship building, I've successfully driven operational efficiency and fostered key client relationships, significantly boosting retention rates.

Overview

21
21
years of professional experience

Work History

Japan Sales Operations Manager

FormFactor
09.2018 - 08.2021
  • Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
  • Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains.
  • Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
  • Enhanced customer experience by addressing service issues promptly and professionally, resolving concerns efficiently.
  • Increased sales revenue by streamlining the sales operations process and implementing effective strategies.
  • Developed strong relationships with key clients, leading to increased customer satisfaction and retention rates.
  • Collaborated with cross-functional teams, resulting in improved communication and coordination between departments.
  • Negotiated successful settlements through effective communication and creative problem-solving skills.

Sales Support and Project Coordinator

Tenneco Japan
05.2016 - 03.2018
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Established rapport quickly with prospective clients using excellent communication skills.

Order Management, Logistic and Office Management

Radio Systems Corporation
11.2011 - 12.2015
  • Improved order accuracy by implementing a robust order management system that minimized errors.
  • Streamlined work order management processes to improve response times and enhance customer satisfaction.
  • Streamlined internal processes related to order management, reducing errors and improving customer satisfaction rates.
  • Improved operational efficiency by implementing new technologies for trade execution, order management, and data analytics.
  • Reduced order processing time by optimizing purchase order management system and enhancing communication with vendors.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed innovative approaches for problem-solving using critical thinking skills.
  • Coordinated, managed and implemented auditing projects and prepared for evaluation.

Executive Administrative Assistant

NEC Corporation
01.2010 - 12.2010
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.

Sales Assistant

Panasonic Corporation
01.2001 - 08.2003
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Coordinated incoming and outgoing shipments to maintain schedules.
  • Maintained accurate, up-to-date documentation of supply chain processes for reliable reference.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.

Education

BBA - Marketing And Management

The University of Texas At Arlington
Arlington, TX
12-2009

Associate of Arts - Liberal Arts

Narabunka Women's College
Nara, Japan
03-1994

Skills

  • Relationship Building
  • Analytical and Problem-Solving Skills
  • Compassionate communication skills
  • Cross-Functional Teamwork
  • Confidentiality and Trustworthiness
  • Excellent written and oral communication skill with Japanese and English
  • Sales operations management
  • Staff Training
  • Quarterly forecasting
  • Skilled in CRM Software, Oracle, Salesforce, SAP and EDI Systems

Accomplishments

  • Supervised team of 3 staff members.
  • Collaborated with team of US finance in the development of audit.
  • Planned corporate meetings, lunches and special events for groups of 50 + employees.
  • Successfully launched Oracle from QAD(Old system) to Japan team.

Languages

Japanese
Native or Bilingual
English
Professional Working

Timeline

Japan Sales Operations Manager

FormFactor
09.2018 - 08.2021

Sales Support and Project Coordinator

Tenneco Japan
05.2016 - 03.2018

Order Management, Logistic and Office Management

Radio Systems Corporation
11.2011 - 12.2015

Executive Administrative Assistant

NEC Corporation
01.2010 - 12.2010

Sales Assistant

Panasonic Corporation
01.2001 - 08.2003

BBA - Marketing And Management

The University of Texas At Arlington

Associate of Arts - Liberal Arts

Narabunka Women's College

Similar Profiles

CREATE PROFILE
Noriko Journell