Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
Norine Elkins

Norine Elkins

Dresden,TN

Summary

Dynamic leader with a proven track record at McDonald's Restaurant, enhancing operational efficiency and team performance. Excelled in multi-unit management and leadership development, significantly reducing employee turnover and boosting customer satisfaction. Skilled in inventory management and team motivation, achieving store goals through strategic planning and effective task delegation. Professional with experience in overseeing operations and driving results. Skilled in team collaboration, problem-solving, and adapting to changing needs. Strong background in staff training, and performance optimization. Known for reliability and focus on achieving organizational goals.

Overview

6
6
years of professional experience

Work History

Area Supervisor

McDonald's Restaurant
10.2023 - Current
  • Provided ongoing coaching to staff members, promoting skill development and career progression.
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
  • Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
  • Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
  • Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
  • Increased customer satisfaction with enhanced staff training and regular performance evaluations.
  • Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

General Manager

McDonald's Restaurant
06.2020 - 10.2023
  • Managed budget implementations, employee reviews, training, and schedules
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.


Shift Manager

McDonald's Restaurant
08.2018 - 06.2020
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.

Education

GED -

Detroit Public Schools
Detroit, MI
01.2014

Skills

    Team Management

    Production Management

    Task Delegation

    Multi-unit management

    Employee Performance Management

    Operational Efficiency

    Leadership Development

    Multitasking and Prioritizing

    Team Building and Motivation

    Scheduling and Time-Tracking

    Inventory Management

Timeline

Area Supervisor

McDonald's Restaurant
10.2023 - Current

General Manager

McDonald's Restaurant
06.2020 - 10.2023

Shift Manager

McDonald's Restaurant
08.2018 - 06.2020

GED -

Detroit Public Schools

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Norine Elkins