JIMMY HERNANDEZ
Bronx,NY
Summary
Results-driven professional with extensive experience in sales management, customer service, and facility maintenance. Proven track record of enhancing customer experiences and streamlining operations in fast-paced environments. Adept at leading teams while ensuring compliance with safety and security standards.
Overview
7
7
years of professional experience
Work History
Sales Manager
AutoZone
The Bronx, NY
01.2023 - 11.2024
- Delivered outstanding customer service, ensuring customer needs were met with a positive, and professional approach.
- Oversaw front-end operations, including cash management and store opening/closing procedures, maintaining high standards of safety and security.
- Maintained cleanliness throughout the store by performing daily cleaning duties (sweeping, dusting shelves, organizing merchandise).
- Maintained knowledge of current sales and promotions to properly keep customers informed, policies regarding payment and exchanges, and security practices.
- Informed customers about special promotions, and provided detailed information for various products.
- Led team members during shifts, delegating tasks and ensuring efficient store operations
Stock Associate
Marshalls Department Store
The Bronx, NY
06.2022 - 01.2023
- Efficiently processed shipments verified inventory against invoices, and stocked items, maintaining optimal stock levels.
- Received shipments of new products, unpacked items, verified quantities against invoices, and stocked them on shelves.
- Replenished stock levels when necessary by moving merchandise from backroom storage areas to sales floor locations.
- Checked expiration dates on merchandise regularly, and removed outdated products from shelves immediately.
- Verified that all price tags were correct before stocking merchandise in display areas.
Front Desk/Security
LCG Community services
Bronx, USA
11.2019 - 04.2022
- Provided welcoming client service, and closely monitored property through regular patrols and surveillance, ensuring a safe environment.
- Completed incident reports and required documentation for all incidents; when needed, provided support and liaised with emergency personnel, including police, fire, and paramedic resources.
- Received and distributed mail/packages to clients.
Maintenance Worker
RAZZAL HOSPITALITY & MANAGEMENT
Bronx, USA
10.2017 - 06.2019
- Responsible for shelter sanitation
- Maintained facility by way of dusting, sweeping, scrubbing, and mopping of finished floors
- Prepared building for city and state audits and inspections
- Completed daily, weekly and monthly checklists on building equipment maintenance procedures
- Oversaw building exterior and interior maintenance tasks on a daily basis
Education
Diploma - HIGHSCHOOL
Bronx Community College
Bronx, NY02-2019
Skills
- Team Leadership
- Customer Service Excellence
- Sales operation
- Bilingual in English and Spanish
- Great Interpersonal Skills
- Critical Thinking/ conflict resolution
- POS systems
- Time Management
References
REFERENCES PROVIDED UPON REQUEST
Timeline
Sales Manager
AutoZone
01.2023 - 11.2024
Stock Associate
Marshalls Department Store
06.2022 - 01.2023
Front Desk/Security
LCG Community services
11.2019 - 04.2022
Maintenance Worker
RAZZAL HOSPITALITY & MANAGEMENT
10.2017 - 06.2019
Diploma - HIGHSCHOOL
Bronx Community College