Norisbel Almeida
CAPE CORAL,FLORIDA
Summary
Energetic and effective quick learner with eagerness to broaden my skills. Seeking an opportunity to take the next step with a fast pace organization offering opportunities for professional advancement.
Overview
21
21
years of professional experience
Work History
Floor & Crew Manager, Assistant Manager, GM
McDonalds Restaurants
Cape Coral
05.2019 - Current
- Assist with recruitment, training and staff development to maximize productivity and revenue potential
- Monitor food preparation to ensure orders are completed quickly and no product is wasted
- Oversee daily operations to ensure compliance with company procedures
- Cultivate strong business relationships with customers to drive business advancement
- Certify that the store is up to standards before internal audits
- Answer customer service issues quickly to ensure total satisfaction
- Keep dinning floor area clean with effective oversight and crew assignments
- Analyzed employee time records to determine eligibility for overtime pay according to company policies.
- Provided support to employees regarding issues related to their paychecks or other payroll matters.
- Coordinated with department managers to adjust employee schedules as needed.
- Developed methods for tracking and managing scheduling data, including shift assignments and time off requests.
- Conducted interviews with potential employees in order to assess their skills and qualifications.
- Reviewed resumes and applications for accuracy and completeness.
- Conducted regular staff meetings to discuss menu changes, safety protocols and performance reviews.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Monitored incoming calls from guests and responded to customer inquiries promptly.
- Analyzed data to identify trends in customer complaints or compliments.
- Managed staff recruitment and training, ensuring all employees were informed of company policies and procedures.
- Established performance standards and objectives for departmental personnel in order to ensure organizational goals were met.
- Analyzed financial data such as budget reports, sales records, profit and loss statements. to identify areas for improvement or growth potential.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
Load Master
Diamonette Party Rental
Miami, FL
01.2016 - 01.2017
- Managed and oversaw the delivery and return of all equipment
- Provided final sign-off of all inventory condition before and after deliveries
- Supervised a small crew responsible for deliveries and inventory control
- Communicated with supervisors and team members to complete projects and objectives on schedule
- Mentored junior members providing guidance on proper techniques
Senior Clerk
SDDS Holdings (Special Directory Distribution Services)
Buford, GA
01.2007 - 01.2014
- Ensured excellence in customer relations, grievances and dispute resolution
- Verified accurate completion of employee contracts
- Conducted employee orientation and ensured recruitment
- Coordinate employee GPS routes and supervised field deliveries
- Employee payroll
- Confirmed work hours, deductions and payment through the payroll system
- Supervised warehouse inventory, organized and oversaw bulk deliveries were properly recorded
- Other office clerical duties e.g
- Filling, faxing and equipment management
Office Manager
Lara Realty Group
Cape Coral, FL
01.2004 - 01.2006
- Managed office work flow and supervised office staff
- Certified office operations and procedures
- Proper document handling and filing
- Coordinated office conferences and out of office customer meetings
- Prepare time sheets
- Review and approve office requisitions
- Maintain office equipment
- Orientation and training of employees
- Control correspondences
- Update and maintain client database
Skills
- Microsoft Office (Outlook, Word, Access, Excel, PowerPoint,) troubleshooting and Internet research
- Oral and written fluency in English and Spanish
- Strong organizational and interpersonal skills
- Able to prioritize, and follow through to achieve project goals
- An independent and self-motivated professional
- Experience in Office management and employee and supervision
References
References upon request
Timeline
Floor & Crew Manager, Assistant Manager, GM
McDonalds Restaurants
05.2019 - Current
Load Master
Diamonette Party Rental
01.2016 - 01.2017
Senior Clerk
SDDS Holdings (Special Directory Distribution Services)
01.2007 - 01.2014
Office Manager
Lara Realty Group
01.2004 - 01.2006
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