Summary
Overview
Work History
Education
Skills
Timeline
Generic

Norissa Rupe, RN

Elkview

Summary

Professional healthcare leader with significant background in nursing and team management. Skilled in patient care coordination, staff training, and implementing healthcare protocols. Strong focus on teamwork and adaptability to evolving healthcare needs. Known for reliability, effective communication, and fostering collaborative environment to achieve optimal outcomes.

Overview

7
7
years of professional experience

Work History

Nursing Supervisor

Kanawha Hospice Care
05.2022 - Current
  • Promoted interdisciplinary collaboration by fostering strong relationships with physicians, pharmacist, and other healthcare professionals.
  • Mentored new nursing staff members to promote adherence to established best practices and foster professional growth.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Delegated tasks and provided leadership for 60+ nurses and support personnel.
  • Discussed patient care and treatment with care team members to optimize intervention plans and care delivery.
  • Contributed to positive team dynamics as an approachable supervisor who actively listened to concerns from both patients and nurses.
  • Answered questions and addressed concerns from employees via email, phone and in person consistently and timely.
  • Streamlined workflow for nursing staff by conducting regular unit assessments and process improvements.
  • Managed staffing needs efficiently by creating flexible schedules that maximized coverage during peak times within budget constraints.
  • Provided direct nursing care to patients when personnel was short-staffed.
  • Organized department in accordance with administrative guidelines in order to provide specified nursing services to meet legal, organizational and medical staff guidelines.
  • Increased staff retention through effective communication, mentorship, and professional development opportunities.
  • Ensured compliance with regulatory standards through regular audits of documentation, policies, and procedures.
  • Improved patient satisfaction scores by addressing concerns promptly and ensuring consistent delivery of high-quality care.
  • Interviewed, hired, instructed and mentored employees and promoted high level of care quality to patients.
  • Maintained a safe environment for patients, visitors, and staff by enforcing infection control measures and risk management strategies consistently across the unit.
  • Supervised staff of 35+ registered nurses, 5+ licensed practical nurses and 35+ certified nursing assistants.
  • Enhanced patient care quality by implementing evidence-based nursing practices and protocols.
  • Upheld high standards of nursing practice through ongoing education offerings for staff members on topics such as pain management or wound care techniques.
  • Optimized resource utilization with careful allocation of equipment, supplies, and personnel based on patient acuity levels.
  • Developed and implemented new nursing protocols to improve patient outcomes while minimizing medical errors.
  • Prevented burnout among nursing staff by promoting a healthy work-life balance and recognizing outstanding performances regularly.
  • Confidently directed overall operation of nursing services and patient care.
  • Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
  • Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
  • Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
  • Fostered improvement in staff development, personnel training, and standards of patient care.
  • Promoted professional development opportunities to encourage nurses to pursue continuous training.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Assisted with development of and updates to policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.

RN Case Manager

Kanawha Hospice Care
02.2021 - 05.2022
  • Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
  • Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
  • Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
  • Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
  • Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
  • Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
  • Developed strong relationships with patients and their families, providing support and education on health management.
  • Evaluated the effectiveness of implemented interventions periodically, adjusting treatment plans as needed to promote optimal patient outcomes.
  • Mentored new nursing staff, facilitating a faster learning curve and increased overall team efficiency.
  • Participated in quality improvement initiatives aimed at enhancing the delivery of nursing care within the organization.

Assessment Nurse

Kanawha Hospice Care
08.2020 - 02.2021
  • Acted as a liaison between patients and healthcare providers, advocating for individual needs and preferences in treatment planning.
  • Conducted specialized assessments for various populations such as geriatric or pediatric patients, tailoring approaches accordingly for optimal results.
  • Demonstrated adaptability to diverse settings including hospitals, long-term care facilities, and home visits while maintaining consistent standards of excellence in assessments.
  • Developed strong relationships with patients'' families, fostering trust and open communication regarding care decisions.
  • Maintained accurate and up-to-date medical records, ensuring seamless continuity of care across multiple providers.
  • Mentored new nurses in assessment techniques, promoting consistency in evaluations across the department.
  • Collaborated with physicians to develop targeted interventions, optimizing patient health outcomes.
  • Enhanced quality of care for patients through meticulous documentation and regular communication with healthcare teams.

Registered Nurse

CAMC Memorial Hospital
05.2018 - 08.2020
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
  • Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
  • Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
  • Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
  • Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Managed patients recovering from medical or surgical procedures.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.

Education

Bachelor of Science - Nursing

WVU-Parkersburg
Parkersburg, WV
05-2026

Skills

  • Clinical leadership
  • HIPAA compliance
  • Patient treatment planning
  • HIPAA requirements
  • Job performance evaluations
  • Organizational skills
  • Multitasking
  • Problem-solving abilities
  • Time management
  • Teamwork and collaboration

Timeline

Nursing Supervisor

Kanawha Hospice Care
05.2022 - Current

RN Case Manager

Kanawha Hospice Care
02.2021 - 05.2022

Assessment Nurse

Kanawha Hospice Care
08.2020 - 02.2021

Registered Nurse

CAMC Memorial Hospital
05.2018 - 08.2020

Bachelor of Science - Nursing

WVU-Parkersburg

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Norissa Rupe, RN