Noritza A. Camacho Fontanez
Lake Wales,FL
Summary
I consider myself a reliable, responsible and organized person, with years of experience facilitating the operation of the busy restaurant environment with the commitment to always bring the best of me to each place. With great capacity for collaborative planning and team orientation in any area of work. I am a very good learner, willing to learn and adapt quickly to new things and teach from what I have learned. As a good leader, a conscious innovator with a constant focus on improving employee satisfaction in the workplace. Considering the different points of view. With no fear of accepting the challenges that arise to promote my growth.
Overview
4
4
years of professional experience
Work History
Customer Service Supervisor/Barista
El Ancla Bakery
Fajardo,PR, PR
12.2022 - 11.2023
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Manager of Operations/Waitress/Bartender/ Barista
Brunchy's
Fajardo,PR, PR
01.2021 - 11.2023
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Developed positive relationships with regular customers through friendly conversation.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Developed innovative strategies for increasing sales and improving customer service.
- Conducted regular inventory checks to ensure adequate stock levels were maintained.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Analyzed market trends to determine optimal product mix for maximum profitability.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Implemented successful business strategies to increase revenue and target new markets.
- Delegated work to staff, setting priorities and goals.
Waitress/Bartender
Costa Mia Restaurant
Fajardo , PR
07.2019 - 01.2021
- Took orders from patrons accurately and efficiently.
- Calculated charges, issued table checks and collected payments from customers.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Assisted other wait staff members in times of heavy customer traffic.
- Presented menus and answered questions regarding items.
- Greeted guests and answered questions about menu items.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Effectively multitasked within fast-paced environment.
Secretary Assistant
Nazareno Home care
Luquillo,PR, PR
07.2019 - 01.2020
- Provided administrative support to the office manager and other staff members.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Compiled data from various sources into clear, concise reports that could be used by management for decision-making purposes.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Performed data entry into computer systems; ensured accuracy of all entered information.
Education
High School Diploma -
Lake Wales Senior High School
Lake Wales, FL05.2019
Some College (No Degree) - Diagnostic Medical Sonography
Ana G Mendez University
Skills
- Team Collaboration
- MS Office Proficiency
- Point of Sale Systems
- Problem Resolution
- Inventory Control
- Customer Complaint Resolution
- Bilingual Spanish and English
- Espresso Machine Operation
- Opening and Closing Duties
- Customer Service
- Schedule Coordination
- Cash Handling
- Coffee Expertise
- Exceptional Customer Service
- Organizational Ability
- Office Administration
- Database Management
- Prioritization and Time Management
- Verbal and Written Communication
- Confidentiality Understanding
- Decision-Making
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Customer Service Supervisor/Barista
El Ancla Bakery
12.2022 - 11.2023
Manager of Operations/Waitress/Bartender/ Barista
Brunchy's
01.2021 - 11.2023
Waitress/Bartender
Costa Mia Restaurant
07.2019 - 01.2021
Secretary Assistant
Nazareno Home care
07.2019 - 01.2020
High School Diploma -
Lake Wales Senior High School
Some College (No Degree) - Diagnostic Medical Sonography
Ana G Mendez University
Similar Profiles
Sean MacDonald Kamara CreightonSean MacDonald Kamara Creighton
Head Chef at El Ancla RestauranteHead Chef at El Ancla Restaurante
Carol Sosa WoodCarol Sosa Wood
Customer Service Cashier at El Bollido BakeryCustomer Service Cashier at El Bollido Bakery
Eric Garcia LopezEric Garcia Lopez
Bakery Team Lead at El Pavo BakeryBakery Team Lead at El Pavo Bakery
Christina MartinezChristina Martinez
Security at LEGOLAND FloridaSecurity at LEGOLAND Florida
Kalib PattenKalib Patten
Operator at Lowes Distribution CenterOperator at Lowes Distribution Center