NORKA BANDES
Licensed Massage Therapist
Orlando,FL
Summary
Licensed Massage Therapist and former Physical Therapist with over 20 years of experience in therapeutic healthcare and luxury hospitality. Proven track record of delivering exceptional guest experiences in high-end hotel spas and medical settings, blending clinical expertise with world-class customer service. Bilingual in Spanish and English, skilled in medical massage, spa therapies, rehabilitation, and team leadership. Actively pursuing the National Physical Therapy Exam (NPTE) to continue advancing in U.S. healthcare.
Overview
20
20
years of professional experience
2026
2026
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Massage Therapist
Hand And Stone
04.2025 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
Massage Therapist (On-Demand)
Zeel Provider Network App
01.2022 - Current
- Delivered in-home & corporate massage sessions (Swedish, prenatal, sports, sleep massage).
- Maintained a 4.9/5.0 average customer rating, building client loyalty.
- Earned consistent 5-star reviews for professionalism and adaptability.
Massage Therapist
First Health Chiropractic
08.2024 - 03.2025
- Specialized in medical massage for post-accident and chronic pain patients, supporting a 35% reduction in pain symptoms after 6 sessions.
- Applied EMS, spinal traction, shockwave therapy to enhance recovery.
- Collaborated with physicians to optimize treatment plans.
- Boosted patient retention by 20% through trust-building care.
Massage Therapist – Rehab Tech
Family Integrative Medicine Orlando
07.2022 - 02.2025
- Delivered rehabilitation massage therapy for veteran patients, achieving 20% improvement in pain scores on average.
- Performed treatments: mechanotherapy, cupping, ultrasound, TENS, joint mobilizations.
- Frequently requested by name for therapeutic expertise and professional care.
- Contributed to clinic’s 95% patient satisfaction rate through personalized care.
- Trained 2 new therapists on protocols, improving onboarding efficiency.
Massage Therapist
Vibrance Therapeutics Spa by Nina
04.2022 - 09.2022
- Performed various massage therapies, including myofascial release, hot stone.
- Contributed to a 30% increase in client rebooking during tenure.
- Received multiple positive client feedbacks for therapeutic skill and service warmth.
Assistant Housekeeping Manager
Marriott International
03.2017 - 07.2021
- Company Overview: Renaissance at SeaWorld
- Led operations for 1,000+ room luxury hotel, supervising 150 associates.
- Achieved 98% cleanliness audit scores; awarded Diamond Achiever Award (Oct 2019) for exceeding standards.
- Improved operational efficiency by 15% through revamping laundry/training processes.
- Mentored junior staff and fostered cross-department collaboration.
- Renaissance at SeaWorld
Physical Therapist Supervisor
Hospital General Simón Bolívar
07.2005 - 12.2016
- Company Overview: Venezuela
- Supervised 8 physical therapists, increasing productivity by 15% via workflow improvements.
- Managed care for 120+ patients weekly, coordinating evaluations, treatments, and follow-ups.
- Integrated advanced therapeutic technologies, boosting treatment efficacy by 20%.
- Reduced hospital readmission by 10% through individualized care plans.
- Led training workshops, improving team competency and clinical quality.
- Venezuela
Education
No Degree - Massage Therapy
Orange Technical College
Orlando, United States 05.2001 - 04.2022
Bachelor’s in Physical Therapy -
May Hamilton Rehabilitation College
Venezuela03-2005
Skills
Medical Massage
Deep Tissue
Myofascial Release
Swedish
Hot Stone
Prenatal Massage
Pain Management
Post-Injury Therapy
Trigger
EMS
Ultrasound
TENS
Shockwave
Luxury Spa Protocols
Team Leadership
Workflow Optimization
Patient Education
Cleanliness & Safety Compliance
Emotional intelligence
Time management
Adaptability and flexibility
Certification
Medical Massage Practitioner Certification (CMMP)
Education And Licenses
- Licensed Massage Therapist, Orange Technical College, FL, 04/01/22
- Certified Medical Massage Practitioner (CMMP), 2022
- Bachelor’s in Physical Therapy, May Hamilton Rehabilitation College, Venezuela, 03/01/05
- Scheduled: National Physical Therapy Exam (NPTE), 07/01/25
Awards
- Diamond Achiever Award, Marriott International Renaissance at SeaWorld, 10/01/19
- National Adult Education Honor Society, Orange Technical College, 03/01/18
Timeline
Massage Therapist
Hand And Stone
04.2025 - Current
Massage Therapist
First Health Chiropractic
08.2024 - 03.2025
Massage Therapist – Rehab Tech
Family Integrative Medicine Orlando
07.2022 - 02.2025
Massage Therapist
Vibrance Therapeutics Spa by Nina
04.2022 - 09.2022
Massage Therapist (On-Demand)
Zeel Provider Network App
01.2022 - Current
Assistant Housekeeping Manager
Marriott International
03.2017 - 07.2021
Physical Therapist Supervisor
Hospital General Simón Bolívar
07.2005 - 12.2016
No Degree - Massage Therapy
Orange Technical College
05.2001 - 04.2022
Bachelor’s in Physical Therapy -
May Hamilton Rehabilitation College