Norkaisha Wells
Tampa,FL
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
4
4
years of professional experience
Work History
Office Manager
Tampa Family Health Centers
Tampa, FL
01.2023 - Current
- Monitored inventory levels and placed orders when needed.
- Responded to customer inquiries via phone or email in a professional manner.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Supervised staff members, organized schedules and delegated tasks.
- Provided training to new hires on office policies and procedures.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Interpreted and communicated work procedures and company policies to staff.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Delegated work to staff, setting priorities and goals.
Registration Supervisor
Tampa Family Health Centers
Tampa, FL
04.2022 - 01.2023
- Monitored and maintained records of patient demographic information, insurance data, medical history, test results, and other relevant information.
- Assisted in developing strategies to improve the efficiency of the registration process.
- Trained new staff on registration procedures and customer service techniques.
- Coordinated with various departments to resolve patient issues related to registration process.
- Performed periodic audits of patient files ensuring accuracy of information entered into system.
- Evaluated work performance of employees making recommendations for improvement when necessary.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Medical Receptionist
Tampa Family Health Centers
Tampa, FL
09.2020 - 04.2022
- Maintained confidentiality of patient information according to HIPAA regulations.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Verified insurance coverage for appointments and collected co-payments as required.
- Greeted and checked in patients, updating patient information in computer system.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed data entry tasks related to billing and collections procedures.
- Informed patients of financial responsibilities prior to rendering services.
- Entered insurance, demographics and health history into patient database.
- Protected patients by observing strict HIPAA guidelines.
- Straightened up waiting room to maintain neat and organized space.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Education
Some College (No Degree) - Medical Insurance Billing And Coding
Education Institute of Tampa Family
Tampa, FLSome College (No Degree) - Medical Office Administration
Concorde Career College
Kansas City, MOAssociate of Science - Business Administration
Remington College
Tampa, FLSkills
- Customer Service
- Administrative Support
- Office Management
- Data Entry
- Employee Supervision
- Staff Management
- Training and coaching
- Employee Training
- Clerical Support
- Workflow Planning
- Scheduling
- Mail handling
- Information Protection
Timeline
Office Manager
Tampa Family Health Centers
01.2023 - Current
Registration Supervisor
Tampa Family Health Centers
04.2022 - 01.2023
Medical Receptionist
Tampa Family Health Centers
09.2020 - 04.2022
Some College (No Degree) - Medical Insurance Billing And Coding
Education Institute of Tampa Family
Some College (No Degree) - Medical Office Administration
Concorde Career College
Associate of Science - Business Administration
Remington College
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