Norlennys Compres
White Plains,NY
Summary
Dedicated professional with extensive experience in both front desk reception and childcare roles. Proven ability to create welcoming environments, manage high-volume inquiries, and maintain organized operations. Skilled in developing strong relationships with families, implementing effective childcare activities, and ensuring safety and well-being. Adept at multitasking, problem-solving, and providing exceptional customer service.
Overview
11
11
years of professional experience
Work History
Childcare Provider
Allana Brown
12.2019 - 09.2024
- Monitored and supervised infants and young children, ensuring their safety and well-being during daily activities.
- Developed and implemented age-appropriate activities, including playtime, reading, and educational games to support cognitive and motor skill development.
- Maintained detailed records of children’s daily activities, including naps, meals, and behavioral observations, to provide comprehensive updates to parents.
- Managed household tasks related to child care, such as meal preparation, diaper changes, and maintaining a clean play environment.
- Communicated effectively with parents regarding their child’s progress, any concerns, and daily experiences, establishing a strong trust-based relationship.
- Organized and facilitated educational and recreational activities, including crafts and outdoor play, to enhance children’s learning and development.
Front Desk Receptionist
New York Sports Club
08.2013 - 04.2019
- Managed check-in and check-out procedures, ensuring accurate member records and efficient handling of guest traffic.
- Handled high-volume phone calls and in-person inquiries, providing information on gym services, membership plans, and scheduling.
- Processed payments and membership renewals, maintaining accurate records of transactions and ensuring compliance with company policies.
- Maintained organized and up-to-date member records, including personal information, membership status, and usage history.
- Coordinated and scheduled appointments for fitness consultations, personal training sessions, and group classes.
- Addressed and resolved member concerns and complaints promptly and professionally, ensuring high levels of customer satisfaction.
- Assisted with administrative tasks such as data entry, filing, and updating membership databases to support smooth gym operations.
- Implemented and followed gym policies and procedures, ensuring adherence to safety protocols and maintaining a clean and welcoming front desk area.
Childcare Provider
New York Sports Club
08.2013 - 04.2019
- Provided attentive and responsible care for children in the gym’s daycare area, ensuring their safety and well-being throughout their stay.
- Supervised and engaged children in a variety of activities, including educational games, crafts, and physical activities, tailored to their age and developmental stage.
- Maintained clear and open communication with parents, providing updates on their child’s activities, behavior, and any concerns or incidents.
- Managed daily schedules and routines, including nap times, meals, and play periods, to create a structured and predictable environment.
- Organized and maintained a clean and organized play area, ensuring that toys and equipment were sanitized and in good condition.
- Developed and implemented engaging activities that supported children’s social, emotional, and cognitive development while in the gym’s care.
- Collaborated with gym staff and management to address any issues related to childcare services and enhance overall member satisfaction.
Skills
- Child Supervision
- Activity Planning
- Child development
- Safety awareness
- Flexible and Adaptable
- Active Listening
- Problem-Solving
- Critical Thinking
- Planning and Coordination
- Data Entry
- Multitasking Abilities
- Patience and Empathy
- Friendly and Respectful
- Attention to Detail
- Excellent Communication
Languages
English
Spanish
Timeline
Childcare Provider
Allana Brown
12.2019 - 09.2024
Front Desk Receptionist
New York Sports Club
08.2013 - 04.2019
Childcare Provider
New York Sports Club
08.2013 - 04.2019
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