Norlyn M. Caraballo Perez
Killeen,TX
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
15
15
years of professional experience
Work History
Supply System Services Supervisor
582nd 1st Medical Battalion
09.2021 - Current
- Trained over 50 employees on warehouse operations utilizing Occupational Safety and Health procedures
- Responsible for employees' HR metrics, pay inquiries, leave requests/issues and administrative actions
- Evaluated the performance and provide feedback of 12 employees
- Coordinated mandatory training and individual training to further develop employees in their assigned areas of expertise
- Planned and developed the Central Receiving Section standard operating procedures, reducing receipt processing time by an average of 110 man-hours per week
- Increased ordering of standardized items, reducing dependence on credit card usage and focused on automated services, saving the organization over $100,000 in man hours per year.
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
Materiel Handler / Motor Vehicle Operator
502nd DCAS
07.2019 - 12.2021
- Managed post-delivery issues such as damages, shortages, delays, changes, field fabrication methods, etc
- Acted as the liaison between the customer and company regarding potential problems and customer desires
- Ensured the sale of medical products and services complied with proper pricing guidelines, policies, and procedures
- Maintained and reported required services of vehicle and equipment necessary for day-to-day operations.
- Operated different types of vehicles and equipment in varied terrain and conditions.
- Trained junior team members on activation and mobilization processing.
- Conducted vehicle performance checks and performed maintenance actions.
Section Supervisor
Warehouse USA
09.2018 - 06.2019
- Supervised 30 employees from three separate but interrelated units comprised of the Acquisition Utilization Specialist, Purchasing Section, and Warehouse Operations section to ensure smooth flow of business operations for various organizations
- Administered and processed paperwork related to new hires, job candidates, employment concerns and complaints
- Created and edited customer service strategies and procedures in an agile manner to deliver a satisfying experience for all customers, reducing customer wait time by 48-96 hours.
- Conducted annual employee performance reviews to recognize achievements and identify areas needing improvement.
- Scheduled weekly section meetings to review emerging challenges, identify opportunities and recognize high-performing employees.
Team Leader
Fort Belvoir Community Hospital
07.2017 - 08.2018
- Ensured staff training, pay, leave, and daily job scopes were assessed and addressed for 20 employees
- Helped create and develop environments in which members could connect with leadership and each other for the purpose of safety, communication, and work improvement
- Interpreted company policies to employees and enforced safety regulations
- Established and updated work procedures to meet demands as dictated by production schedules and workflow.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Trainer / Speaker / Coach
Fort Sam Houston
10.2016 - 06.2017
- Served as Equal Employment Officer for over 2000 military and civilian employees and trained staff on monthly EEO observances
- Provided quarterly and annual Sexual Harassment/Assault training to employees to foster a healthier work environment
- Developed, planned, implemented and executed a successful substance abuse program
- Taught over 400 military leaders and participants on how to recognize soldiers and employees who were at a potential suicide risk and how to intervene.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Demonstrated proper technique for exercises to avoid injuries.
Supervisory Administrative Specialist
CVS Pharmacy
03.2013 - 10.2015
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Collaborated in timely processing of billing and accounts receivables.
- Created presentations and other materials to support organizational activities.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Prepared detailed documents and reports in adherence administrative processes.
- Developed and implemented organizational systems to streamline daily operations.
Banking Service Representative
Popular Bank
01.2012 - 08.2014
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
- Educated customers about available services, products and bank resources.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Answered bank phone lines and directed customers to appropriate department to address concerns.
- Consulted with customers on individual needs and offered solutions aligned with individual situations and preferences.
Administrative Assistance
Interamerican University
01.2009 - 12.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
Education
Bachelor - Business Administration
Inter American University of Puerto Rico Arecibo
Arecibo, PR05.2011
MBA - Entrepreneurial and Management Development
Inter American University of Puerto Rico Arecibo
Arecibo, PR06.2015
Skills
- Microsoft Office, Google Suite, Defense Civilian Personnel Service (DCPAS), Automated Time Attendance and Production Systems (ATAPS), Defense Medical Human Resources System Internet (DMHRSi), and Interactive Customer Evaluation (ICE)
- Organizational skills
- Attention to detail
- Leadership
- Employee Coaching Training Development
- Recruiting/Staffing Leadership
- Proficiency in oral and written skills in Spanish and English
- Scheduling
- Management Scheduling and Time Records
- Analytical and Critical Thinking
- Flexible and Adaptable
- Health and Safety Programs
- HR Metrics
- Document Filing and Retrieval
- Event Planning
- Respectfulness
Additional Information
- SECRET
Timeline
Supply System Services Supervisor
582nd 1st Medical Battalion
09.2021 - Current
Materiel Handler / Motor Vehicle Operator
502nd DCAS
07.2019 - 12.2021
Section Supervisor
Warehouse USA
09.2018 - 06.2019
Team Leader
Fort Belvoir Community Hospital
07.2017 - 08.2018
Trainer / Speaker / Coach
Fort Sam Houston
10.2016 - 06.2017
Supervisory Administrative Specialist
CVS Pharmacy
03.2013 - 10.2015
Banking Service Representative
Popular Bank
01.2012 - 08.2014
Administrative Assistance
Interamerican University
01.2009 - 12.2011
Bachelor - Business Administration
Inter American University of Puerto Rico Arecibo
MBA - Entrepreneurial and Management Development
Inter American University of Puerto Rico Arecibo
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