Norm Pfaff
Highlands Ranch,CO
Summary
Industrious Sales Consultant recognized for outstanding customer service and client retention. Accomplished at meeting individual sales quotas and weekly goals. Proficient in most computer skills and CRM's.
Overview
32
32
years of professional experience
Work History
Sales Associate
Hilton Grand Vacations
01.2024 - 01.2025
- Initiated contact with customers at Cabela's Outdoor World and the Great Wolf Lodge.
- Sold incentive based travel opportunities.
- Sales environment called for one call closes as well as communicating immediate objection responses to close sales.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Advertising Sales Executive
The Home Mag
Denver, CO
01.2009 - 01.2024
- Selling print media products to home improvement marketplace.
- Continuous top 5 sales producer (non-owner) sales executive among 49 market company from 2009-2016.
- Grew sales from 0 to $1.5 million in personal sales revenue. Achieved million dollar sales club award every year.
- Helped the company generate over $3.3 million sales revenue from $60,000 in 6 years.
- Exceeded all sales goals for revenue growth, new business development, product and page counts.
- Achieved consistent sales quota attainment by efficiently managing time, prioritizing tasks, and maintaining a robust pipeline of potential clients.
- Increased client satisfaction by consistently delivering high-quality service, addressing concerns promptly, and maintaining clear communication throughout the sales process.
- Fostered a positive work environment by exhibiting a strong work ethic, maintaining professionalism in all interactions, and supporting team members during challenging periods or high-stress situations.
Advertising Sales / Sales Management
Monarch Publishing
Denver, CO
01.2006 - 01.2009
- Sold print media products to general consumer market.
- Achieved million dollar sales club award; company sales MVP in 2008.
- Grew sales team from 2 to 18; hired, trained and managed new sales executives to ensure success of each hire.
- Leader of sales meetings, setting goals, policy and vision for future success.
- Generated plan for increased product and product lines for increased revenue growth from $1.3 million to $4.7 million in less than 3 years.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Advertising Sales Executive
Consumer Guide
Denver, CO
01.2002 - 01.2006
- Sold television and print media to members of Denver's Better Business Bureau.
- Promoted to City Manager and continuously produced 53% of all Denver sales with an additional 10% increase shattering companywide record among 45 US markets.
- Top salesman 4 years in a row.
- Certified sales trainer of sales executives for the company.
- Achieved consistent sales quota attainment by efficiently managing time, prioritizing tasks, and maintaining a robust pipeline of potential clients.
- Enhanced client retention rates by providing exceptional post-sales support and staying informed on industry trends to continuously deliver value-added services.
- Generated significant revenue growth through proactive prospecting efforts, targeting key decision-makers within various industries.
Membership Sales Executive
National Write Your Congressman
Denver, CO
01.2001 - 01.2002
- Territory sales for nation's largest non-partisan membership based citizen's involvement organization based in Dallas, TX.
- Business development targeting Denver area business owners, managers and professionals.
- Strong acumen for prospecting and cold-calling of potential new members as well as maintaining renewal of existing membership.
- Top 10 among national sales team.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Membership Sales Executive
National Federation of Independent Business
Denver, CO
01.1995 - 01.2001
- Managed large sales territory for the nation's largest membership organization representing small and independent businesses.
- Responsible for growth of local membership base; establishing credibility for organization and keeping up-to-date on current affairs and sources for membership.
- President's Club award winner.
- Territory growth leader.
- Wilson S Johnson Award for sales excellence.
Sales Executive
Transworld Systems, Inc.
Denver, CO
01.1993 - 01.1995
- Led Colorado Division in new sales of collection program to business owners.
- Top 10 among all national sales teams.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Identified new market opportunities through diligent research and networking.
- Secured new clients by developing and implementing strategic sales plans that focused on target industries.
Skills
Sales Consulting
Customer Retention and Service
Goal Achievement,
Time Management
Team Building
Negotiation Skills
Strong Oganizational Skills
Timeline
Sales Associate
Hilton Grand Vacations
01.2024 - 01.2025
Advertising Sales Executive
The Home Mag
01.2009 - 01.2024
Advertising Sales / Sales Management
Monarch Publishing
01.2006 - 01.2009
Advertising Sales Executive
Consumer Guide
01.2002 - 01.2006
Membership Sales Executive
National Write Your Congressman
01.2001 - 01.2002
Membership Sales Executive
National Federation of Independent Business
01.1995 - 01.2001
Sales Executive
Transworld Systems, Inc.
01.1993 - 01.1995
Similar Profiles
Amanda HornsbyAmanda Hornsby
Sales Representative at Hilton Grand Vacations/ Bluegreen VacationsSales Representative at Hilton Grand Vacations/ Bluegreen Vacations
Cooper CoeCooper Coe
Senior In House Sales Manager at Hilton Grand Vacations/Bluegreen VacationsSenior In House Sales Manager at Hilton Grand Vacations/Bluegreen Vacations
Justin (Jay) CulpepperJustin (Jay) Culpepper
Manager Recreation, at Hilton Grand Vacations, Grand Beach ResortManager Recreation, at Hilton Grand Vacations, Grand Beach Resort
Jennifer Hodges RutherfordJennifer Hodges Rutherford
Director Quality Assurance Auditing and Compliance at Hilton Grand VacationsDirector Quality Assurance Auditing and Compliance at Hilton Grand Vacations
Alexander StingleyAlexander Stingley
Tax Accounting Internship at CSD Consultants and CPAsTax Accounting Internship at CSD Consultants and CPAs