Norm Thacker
Angier,NC
Summary
Seasoned operations/general manager with extensive experience in running a large team to accomplish sales goals within a given territory. I have been in the cleaning industries my entire career. I have a healthy OCD to make things look their best. I can make a floor finish in a grocery store look amazing and I can also make a lawn look like Augusta National. Making things look good is in my blood and I love training others how to do the same.
Overview
22
22
years of professional experience
Work History
Operations Manager
Edison Landscaping
Angier, NC
03.2018 - Current
- Guided employees on understanding and meeting changing customer needs and expectations.
- Enforced federal, state, local and company rules for safety and operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Directed sales force in achieving daily, monthly, and annual sales goals.
- Trained sales staff on product knowledge and sales techniques.
- Fleet management.
- Payroll management.
General Manager
Buckeye International Inc.
Durham, NC
11.2002 - 07.2017
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Recruited, interviewed and hired qualified staff for open positions.
- Tracked monthly sales to generate reports for business development planning.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Trained employees on duties, policies and procedures.
Education
Bachelor of Arts - Psychology
LaGrange College
La Grange, GA06-1998
Bachelor of Arts - Sociology
LaGrange College
La Grange, GA06-1998
Skills
- Health and safety compliance
- Incidents management
- Marketing
- Production
- Performance monitoring
- Performance reporting
Affiliations
- Gardening
- Hunting/Fishing/Shooting
- Hiking
- Snow Skiing
- BBQ
- Concerts
- Travel
Timeline
Operations Manager
Edison Landscaping
03.2018 - Current
General Manager
Buckeye International Inc.
11.2002 - 07.2017
Bachelor of Arts - Psychology
LaGrange College
Bachelor of Arts - Sociology
LaGrange College
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