NORMA ADAMS
Netsuite Administrator
Remote
Summary
Dynamic, resourceful systems administrator with demonstrated success and proficiency in overseeing initiatives that streamline operations, introduce system efficiencies, increase reliability, and optimize productivity. Highly regarded for the ability to drive processes, motivate cross- functional teams, and responds to wide range of functional and technical challenges progressing IT experience with various ERP cloud software systems intrinsically motivated and focused with creative approach.
Overview
12
12
years of professional experience
Work History
NetSuite Administrator
OPUS IVS
01.2022 - 07.2022
- Researched and recommended new technologies and strategies for improving system performance with new ERP System NetSuite in various Replacement Projects
- Configure and Optimize system workflows, scripts, specific fields/forms, records, reports, dashboards, permissions and integrations with third party databases
- Plan, review, revise, develop, test and deploy and enable features as well as configurations and customizations of NetSuite to meet evolving business and operational needs
- Performed hands on configuration and enablement of core features of NS Modules SCMS, WMS, Planning Budget, Native NetSuite Finance, CRM Module o2c p2p and Open Air NS Enterprise project management enhancement utilizing Admin Functions as NS Admin constantly on various projects with deep clear understanding of what NetSuite does well out-of-the-box.
- Led and arranged daily. weekly meetings to discuss BRD and map NS cutover tasks, and assignments with regards to data migration, integration providing cost/benefit analysis, collaborating with users to gather requirements, and authoring technical requirements for stakeholder and developer approval
- Develop, document, and implement policies, procedures, and guidelines to ensure data integrity, change protocols, customization, usage etc.
- Create Dashboards and Custom Reports for different departments as needed
- Key resource for project including architecture, training, support, documentation, management and providing of technical and functional assistance with NetSuite
- Made recommendations regarding information technology infrastructure overhauls.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Initiated test and refined process , workflows setting up and configuring data within NetSuite sandbox environment, to achieve testing results.
- Develop, Test, release and support company initiatives that leverage the NetSuite platform
- Works closely with Finance and CTO to improve processes, gain efficiencies, enhance analytics and leverage NetSuite
- Experience integrating newly acquired companies or business units into NetSuite. with companies that are experiencing rapid growth through acquisitions
- Familiarity with month end and year-end financial closing processes. as NS Administrator to assist and create workflows to automate process
- Manage new users and licenses evaluated software products to determine compatibility with existing systems.
- Identified and resolved network congestion issues and bottlenecks and or any road blocks.
Netsuite Administrator
Quorum Software
06.2021 - 12.2021
- Familiarity with various NetSuite modules such as WMS, SCMS BOM and ERP NetSuite module
- Evaluate system issues, identify alternatives, and implement timely solutions
- Participate in implementation and integration projects working with multiple teams to refine user roles, permissions, and controls
- Experience working in or with financial and Sales teams Familiarity with financial functions and terminology, Exposure to systems such as Open Air and CyberSource
- Demonstrated functional and fundamentals knowledge of NetSuite with hands on professional experience
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Monitored networks and network devices to resolve technical problems quickly.
- Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
NetSuite Administrator
FERMOB USA
11.2020 - 06.2021
- Assisted operations with planning, developing, directing, and coordinating specific implementation of standard processes within NetSuite,
- Designated liaison to other departments on cross-functional issues arising from workflows process.
- Implemented CyberSource payment gateway security tokenization.
- Configured NetSuite e-commerce to integrate with existing company website obtaining API credentials to sync with NetSuite E-commerce Web store, in addition with external customer Wayfair / Williams & Sonoma.
- Configured both website tracking settings In NetSuite enabling cross-domains and setting up enhance eCommerce tracking including dimensions and metrics.
- Enabled Website tracking codes, test and verify ensure maintenance utilizing debugging tool.
- Train users on standard NetSuite business applications and executed NetSuite customizations Forms Advance PDF and HTML Forms
- Assist with current business processes, and future implementation of new workflows and integrated third party processes within NetSuite
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Implemented, developed and tested installation and update of file servers, print servers and application servers. Hybrid IT Remedy support/ NetSuite Admin roles
- Designs and develops saved searches and financial reports
- Supports deployment and validation of NetSuite customizations Troubleshoots and debugs production issues
- Maintains detailed documentation for customizations and other enhancements
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
NetSuite Administrator
Alphacomm
09.2019 - 10.2020
- Conduct basic administrator level tasks on Software as a Service (SaaS) systems such as NetSuite and others
- Provide exceptional customer support to end-users by providing timely responses and quick resolutions to opened help desk tickets
- Support the operation of the NetSuite ERP, by focusing on configuration, testing, conversion, training, and support with the IT Manager/NetSuite Developer
- Help to clarify business requirements and translating requirements into NetSuite capabilities
- Learn to use workflows, integrations, reports, dashboards, custom objects, and permissions
- Utilize Advanced Microsoft Excel knowledge by loading, manipulating and extract files from other platforms and reports
- Collaborate with organization-wide users to identify optimization and enhancement opportunities
- Provide regular training and ongoing system and technical support to NetSuite users.
NetSuite Administrator
Encompass Digital Media
04.2019 - 09.2019
- ERP System Replacement Project
- Created, managed, documented, and configured/optimized system workflows, interfaces, scripts, specific fields/forms, records, searches, reports, dashboards, permissions, and integrations with third party applications/databases
- Involved in setting up NetSuite features including chart of accounts, subsidiaries and tax nexuses
- Assisted finance team in customizing financial reports for C-level Executives
- Supported integration of 3rd party software (Salesforce, Concur and Expedia) to ensure effective and efficient operations
- Worked closely with key stakeholders to define and document business requirements and lead projects from beginning to end.
Accounts Receivable Inventory Analyst
Gro-Green Solutions
10.2018 - 04.2019
- Managed 100 major accounts with holdings of 1 million USD plus+ such as: SiteOne, HD Supply, The Erosion Company, Central Turf & Irrigation Supply and American Excelsior
- Processed journal entries monthly, matching all checks to invoices for accounts receivable using the Sage MAS90 software, including correcting or updating existing entries
- Processed credit applications for new accounts utilizing Sage software, determining eligibility based upon the new or existing PAYDEX scores and credit utilization within
Scan Source
06.2018 - 03.2019
- Receivable / Sales Catalyst – Communications & Catalyst Business Units
- Maintained B2B accounts by way of building relationships and establishing rapport with clients
- Exported financial payments from the end-user POS software system (Authorize.net) into Scan Source (SAP software) then routinely imported account receivable ledgers and generating reports
- Managed a huge local tech company account with the resources of a billion dollar + global organizations such as: Delta Airlines, Plantronics, SYNNEX, IBM, Infor, and Cocentrix
- Implemented generally accepted accounting principles related to billing, credits and refunds
- Responsible for facilitating, quoting, processing, and ordering service (Implementation or Maintenance) requests for business partners and sales team
- Processed quotes for telephony products regarding warranty and service level agreements
- Optimized Salesforce CRM for driving vendor service renewals and managing various telephony services
- Maintained database of quote activity utilizing end user CRM (SAP Salesforce, Barco).
Pre-Engineer Account Administrator
Cintas Fire Protection
10.2017 - 02.2018
- Monitored technician's activities on (SLA) service level agreement contracts to ensure the contracted stipulations were being adhered to and contract procedures were being followed
- Created, and verified service work orders indicating work locations, pay item quantities of work to be performed, and date work is to begin/end, if required by contract
- Processed invoices and generated account payables through MMS (Maintenance Management System) then imported data into SAP to generate report that matched sales order and account information
- Processed billing invoices for 200+ national fire prevention and 150 CGL Government accounts
- Managed major account for MARTA Transportation including Longhorn, TGIF, and Olive Garden
- Processed month end billing entering payments of (checks and credit cards) over $100,000.
Strategic Account Administrator
Viz-Tech
02.2010 - 06.2017
- Managed accounts for several logistic distribution companies, being a direct primary contact
- Supported and reviewed monthly FIFO (first in first out inventory report), using financial metric systems for distribution on open purchase orders for all hardware and software products
- Tactically and strategically applied scrum agile methods to position, both company and end user related to drive the optimization of supply and demand goals
- Implemented and made recommendations to reduce the risk of supply chain related concerns
- Updated created and enabled profiles for end-users requesting security and access functions within Salesforce CRM
- Maintained customer contact and set appropriate expectations with the client, throughout the cases of SDLC (system development life cycle) processes of products and services
- Business liaison addressing end-user, requests and assisting with other functions as needed.
Education
Certification Fundamentals Successful PM - Business Administration And Management
Georgia Institute of Technology
Atlanta, GASkills
- TECHNICAL PROFICIENCES
- NetSuite, MAC OSX, Windows 10, Microsoft Office 2016, Office 365, Project 2016, Google Suite for Business, Unix, Firmware ACD, Oracle, Salesforce, Sage Finance, SQL Database Reporting, IVR Scripting VOIP, SAP
- NetSuite Suite Flow
- NetSuite WMS/SCMS
- NetSuite Suite Builder
- NetSuite Suite Analytics
- NetSuite Suite Success E-Commerce, CRM, Project Management, NetSuite eCommerce
- NetSuite Finance Modules - GL, AP, AR, O2C, P2P Fixed Assets, Rev Rec, Plan & Budgeting,, Multi-Currency Management
- Data Migration Integration Configuration of Banking systems, Payment Gateways and ERP Systems
- MS 365 /Azure Directory configuration
- Suite Talk Data Mapping
- Configured VOIP system syncing service to VOIP Hardware obtained to connect business Network
Affiliations
- Project Management Institute
- APICS – Association for Supply Chain Management
PMI - Atlanta Chapter
Atlanta Chapter Volunteers - As the project management profession evolves, we continue to expand and update our online Library and recognized standards. PMI standards are developed through a voluntary consensus process that brings together volunteers and subject matter experts with an interest in the standards' topics.
This process includes committee meetings, standards program working sessions and exposure drafts, and is part of American National Standards Institute (ANSI) compliance.
Timeline
NetSuite Administrator
OPUS IVS
01.2022 - 07.2022
Netsuite Administrator
Quorum Software
06.2021 - 12.2021
NetSuite Administrator
FERMOB USA
11.2020 - 06.2021
NetSuite Administrator
Alphacomm
09.2019 - 10.2020
NetSuite Administrator
Encompass Digital Media
04.2019 - 09.2019
Accounts Receivable Inventory Analyst
Gro-Green Solutions
10.2018 - 04.2019
Scan Source
06.2018 - 03.2019
Pre-Engineer Account Administrator
Cintas Fire Protection
10.2017 - 02.2018
Strategic Account Administrator
Viz-Tech
02.2010 - 06.2017
Certification Fundamentals Successful PM - Business Administration And Management
Georgia Institute of Technology
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