Summary
Overview
Work History
Education
Skills
Experience
Personal Information
Timeline
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Norma Alcaraz

Fort Worth,TX

Summary

Detail-oriented receptionist with a proven ability to build strong professional relationships with clients and colleagues. Bilingual communicator skilled in delivering exceptional service and support. Highly motivated with a strong work ethic and adaptability to new challenges. Demonstrated capability to work independently and quickly acquire new skills.

Overview

21
21
years of professional experience

Work History

Front Desk Receptionist

Premier High School Of Pharr
Fort Worth, TX
08.2021 - 06.2025
  • Managed check-in process while greeting guests and facilitating engaging conversations.
  • Cultivated strong relationships with team members to enhance workplace morale.
  • Provided clerical support by copying, emailing, and filing important documents.
  • Scheduled appointments for school personnel and coordinated meeting logistics.
  • Updated and processed student data in Skyward and Schoolmint systems.
  • Answered phones promptly and directed calls to appropriate departments.
  • Oversaw child nutrition program, ensuring compliance with health standards.

Medical Billing Assistant

Eshan Inc
03.2021 - 08.2021
  • Contributed to a well-organized office environment through meticulous record-keeping and file management practices.
  • Enhanced revenue collection rates with timely follow-ups on outstanding claims and appeals.
  • Reduced billing discrepancies by diligently reviewing medical coding and ensuring accuracy in data entry.

Secretary

Six Day Construction LLC
Cleburne, TX
03.2012 - 12.2020
  • Coordinated itinerary and scheduled appointments to enhance productivity.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Assisted with accounts receivable and accounts payable functions.
  • Managed communications by taking calls, responding to emails, and interfacing with clients.
  • Basic knowledge of QuickBooks.

Medical Assistant

Cleburne Pediatrics
Cleburne, Texas
06.2005 - 12.2005
  • Conducted patient interviews to gather medical history, chief complaints, and vital signs.
  • Communicated patient concerns, condition updates, and refill requests to physicians for effective treatment.
  • Maintained inventory of supplies, equipment, and instruments to ensure operational readiness.
  • Executed preliminary physical tests, including blood pressure, weight, and temperature, accurately documenting results.

Medical Assistant

Tots & Tykes Pediatrics
Fort Worth, TX
10.2004 - 04.2005
  • Conducted patient interviews to gather medical history, chief complaints, and vital signs.
  • Executed preliminary physical tests, including blood pressure, weight, and temperature assessments.
  • Maintained adequate stock of supplies, equipment, and instruments for facility operations.
  • Scheduled and confirmed patient appointments to optimize clinic workflow.
  • Managed phone communications, directing calls to appropriate staff members for efficient service.

Education

High School Diploma -

Western Hills High School
Fort Worth, TX
5 1993

Medical Assistant

Remington College
Fort Worth, TX
06-2004

Skills

  • QuickBooks proficiency
  • Account reconciliation
  • Filing accuracy
  • Insurance verification
  • Email correspondence
  • Professional demeanor
  • Cash processing
  • Telephone etiquette
  • Initiative
  • Team collaboration
  • Sensitive information handling
  • Fluent in English and Spanish

Experience

["Medical Assistants"],["Secretaries and Administrative Assistants, Except Legal, Medical, and Executive"]

Personal Information

Timeline

Front Desk Receptionist

Premier High School Of Pharr
08.2021 - 06.2025

Medical Billing Assistant

Eshan Inc
03.2021 - 08.2021

Secretary

Six Day Construction LLC
03.2012 - 12.2020

Medical Assistant

Cleburne Pediatrics
06.2005 - 12.2005

Medical Assistant

Tots & Tykes Pediatrics
10.2004 - 04.2005

High School Diploma -

Western Hills High School

Medical Assistant

Remington College

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