Norma Alvarado
Cleburne,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
25
25
years of professional experience
Work History
Machine Operator
Owens Oil Tools
Godley, TX
10.2022 - 12.2023
- Inspected products, driving quality. Maintained accurate records of machine operation, including start and stop times, output quantities, and any malfunctions or repairs needed.
- Kept workspace clean and organized at all times according to company policies.
- Followed detailed instructions from work orders to complete assigned tasks correctly.
- Notified shift leader of mechanical, electrical, or material issues, minimizing downtime.
- Cleaned equipment and work area before, during, and after shift to promote sanitation.
- Packed finished goods in proper packaging and boxes, reducing damage during transport. Trained new employees in the proper use and maintenance of machinery.
Customer Service Representative
EZ PAY AUTO INSURANCE
CLEBURNE, TX
08.2016 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
DILLARD AUTO INSURANCE
WHITNEY, TX
01.2015 - 08.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Production Worker
OWEN OIL TOOLS
GODLEY, TX
01.2009 - 01.2014
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
Production Worker
RAINGAIRE
CLEBURNE, TX
01.2003 - 01.2009
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Conducted quality inspections of finished products and made minor repairs to meet project expectations.
Sales Floor Associate Cashier
NIKE
HILLSBORO, TX
01.2000 - 01.2002
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers and helped with product questions, selections and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Issued receipts and processed refunds, credits or exchanges.
- Maintained clean sales floor and straightened and faced merchandise.
CASHIER
WALMART SUPERCENTER
HILLSBORO, TX
01.1999 - 01.2000
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Hillsboro High School
Hillsboro, TX05.1998
Skills
- Bilingual
- Property and Casualty License
- Good Communication
- Effective Customer Communication
- Developing Policies
- Communication And Interpersonal Skills
- Insurance Sales Strategy
- Cross-Selling Abilities
- Policy Understanding
Timeline
Machine Operator
Owens Oil Tools
10.2022 - 12.2023
Customer Service Representative
EZ PAY AUTO INSURANCE
08.2016 - 03.2022
Customer Service Representative
DILLARD AUTO INSURANCE
01.2015 - 08.2016
Production Worker
OWEN OIL TOOLS
01.2009 - 01.2014
Production Worker
RAINGAIRE
01.2003 - 01.2009
Sales Floor Associate Cashier
NIKE
01.2000 - 01.2002
CASHIER
WALMART SUPERCENTER
01.1999 - 01.2000
High School Diploma -
Hillsboro High School
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