Norma Bambico
Stockton,CA
Summary
Proven Administrative Assistant with a track record of enhancing office efficiency and mastering database management at the Dept of Defense. Excelled in fast-paced environments, significantly improving customer satisfaction and confidentiality protocols. Skilled in Microsoft Excel and fostering professional relationships, demonstrating a keen ability to streamline operations and exceed client expectations.
Overview
36
36
years of professional experience
Work History
Administrative Assistant
Dept Of Defense
08.1986 - 12.2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Claims Representative
Social Security Adminstration
08.1974 - 12.2001
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
Education
Business Administration
San Joaquin Delta College
Stockton, CASkills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
- Microsoft Outlook
- Customer and client relations
- Computer Proficiency
- Filing
- Customer Relations
- Clerical Support
- Critical Thinking
- Strong Problem Solver
- Scheduling
- Documentation and Recordkeeping
- Office Management
- Professional Communication
- Database entry
- Scheduling and calendar management
- Dedicated Team Player
- Excel spreadsheets
- Appointment Scheduling
- Recordkeeping
- Verbal Communication
- Data organization
- Deadline-oriented
- Records Management
- Professional and mature
- Calendar Management
- Filing and data archiving
- Invoice Processing
- Documentation And Reporting
- Relationship Building
- Mail handling
- Meticulous attention to detail
- Document Management
- Data Management
- Spreadsheets
- Data Collection
- Prioritization
- Document Control
- Spreadsheet Management
- Client Relations
- Records administration
- Confidential Document Control
- Meeting planning
- Complex Problem-Solving
- Documentation and control
- Multi-Line Telephone Systems
- Business Administration
- Writing reports
Accomplishments
- Data Reporting - Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
- Accomplished improvement through actions.
- Investigated, identified and reconciled account discrepancies totaling $Amount in company savings.
- Billing - Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
- Earned "Award" in Year.
- Responded to over Number customer inquiries each day.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Developed and implemented Procedure description, which resulted in increased company efficiency and productivity.
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of Focus or report.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Successfully resolved Number customer issues per Time period.
- Assisted management with the training of Number new staff members.
- Positioned as key team member to transfer Number Data type from hard copy into new digital database.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
Timeline
Administrative Assistant
Dept Of Defense
08.1986 - 12.2010
Claims Representative
Social Security Adminstration
08.1974 - 12.2001
Business Administration
San Joaquin Delta College
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