Norma Baptista
Customer Service Rep
Acworth,GA
Summary
Dynamic Internet Sales Agent with a proven track record at various auto dealerships, excelling in online sales techniques and customer service. Expert in leveraging social media to boost brand awareness and drive engagement. Recognized for resolving customer complaints efficiently, fostering loyalty, and enhancing overall satisfaction. Strong negotiation skills complement a detail-oriented approach.
Overview
2012
2012
years of professional experience
Work History
Internet Sales Agent
Various Auto Dealerships
New York State, Pennsylvania And Maryland
- Leveraged social media platforms to engage customers, share promotional offers, and build brand awareness within target demographics.
- Demonstrated excellent attention to detail when inputting orders into company systems, minimizing errors that could lead to delays or lost business opportunities.
- Conducted thorough market research to stay informed on industry trends, competitor offerings, and emerging technologies that could impact online sales performance.
- Resolved customer complaints quickly and professionally by thoroughly investigating issues and proposing solutions that met both client expectations.
- Developed strong relationships with clients by promptly addressing their needs and concerns, resulting in repeat business.
Esthetician
Andrea's Salon
Rochester, NY
- Instructed individuals about optimal skincare techniques.
- Upheld high sanitation standards for safety.
- Administered microdermabrasion, chemical peels, and LED therapy with a focus on improving skin quality.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Discussed procedures and treatment options with clients.
- Provided specialized facials, chemical peels, microdermabrasion, and other advanced treatments to address various skin concerns.
- Suggested merchandise for domestic application.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
Customer Service Rep for Providers + Members
MassHealth, Mass. Medicaid
Boston, MA
06.2008 - 09.2011
- Answered phone with professional greeting to create positive inbound calling experience for customers.
- Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
- Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
- Resolved complaints to satisfy customers and encourage future transactions.
Education
Computer Science
St John's
East Rochester, NYEsthetics
Shear Ego School of Beauty
Rochester, NYSkills
- Online sales techniques
- Social media proficiency
- Sales strategy development
- Effective negotiation
- Teamwork and collaboration
- Customer service
Timeline
Customer Service Rep for Providers + Members
MassHealth, Mass. Medicaid
06.2008 - 09.2011
Computer Science
St John's
Esthetics
Shear Ego School of Beauty
Internet Sales Agent
Various Auto Dealerships
Esthetician
Andrea's Salon