Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

NORMA BARAJAS

Castro Valley,CA

Summary

Dynamic sales professional with a proven track record at City National Bank, excelling in customer service and cash handling accuracy. Recognized for consistently achieving sales targets and enhancing customer satisfaction through effective problem-solving and teamwork. Adept at inventory control and mentoring, driving team performance and operational efficiency.

Diligent with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.

Overview

18
18
years of professional experience

Work History

Sales Associate

Mr. Plastics
06.2017 - Current
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
  • Collaborated with other supervisors to share best practices and implement improvements across departments.
  • Conducted regular inventory audits to maintain accurate stock levels and minimize shrinkage due to theft or damage.
  • Mentored junior sales associates to improve their selling techniques, resulting in higher individual performance.

Branch Supervisor

City National Bank
03.2007 - 04.2015
  • Boosted customer satisfaction with attentive service and prompt resolution of issues.
  • Motivated, trained and disciplined employees to meet performance benchmarks.
  • Assigned job roles and oversaw performance.
  • Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
  • Managed daily operations for smooth functioning, ensuring a high level of productivity.
  • Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
  • Ensured accurate record-keeping by conducting thorough audits of branch financials and reporting discrepancies in a timely manner.
  • Conducted regular performance evaluations, identifying areas for growth and creating targeted action plans for improvement.
  • Collaborated with other supervisors to coordinate activities of individual team members and departments.

Education

FREMONT HIGH SCHOOL
Oakland, CA
05-1997

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Cash handling accuracy
  • Store opening and closing
  • Upselling
  • Payment processing
  • Inventory tracking
  • Inventory control

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Associate

Mr. Plastics
06.2017 - Current

Branch Supervisor

City National Bank
03.2007 - 04.2015

FREMONT HIGH SCHOOL

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NORMA BARAJAS