Norma Barber

Performed general clerical duties.

Provided special service skills to Spanish speaking customers both in person and over the phone. Assisted customers with their applications in order to get them the services they needed from our Department. Acted as interpreter for staff members who required a Spanish speaking interpreter to communicate with their clients. Translated incoming documents as needed.

• Processed Unemployment, Work Share and State Special Schools claims
• Conducted Unemployment Insurance (UI) eligibility interviews
• Conducted fact-finding interviews with both employers and claimants.
• Independently review, investigate and determine if a claimant is eligible or ineligible to receive UI benefits in accordance with UI laws, regulations, and policies.
• Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversation
• Provided language translation and customer service skills to clients.
• Interpreted spoken and written languages other than English and vice versa.
• Assisted Spanish language-speaking clients with inquiries.