Norma Barber
Sacramento,CA
Summary
With a proven track record in maintaining accurate records and efficiently handling various office tasks, I leverage my strong organizational skills and attention to detail to effectively manage daily administrative duties. Deeply knowledgeable in office software and document management systems, I provide seamless support for team operations. Dedicated administrative professional with success in fast-paced office settings, known for expertise in diverse clerical tasks and comprehensive staff support. Recognized for responsibility, punctuality, and productivity, consistently delivering exceptional results even when working with minimal supervision.
Overview
22
22
years of professional experience
Work History
SEASONAL CLERK
State of CA, Franchise Tax Board
03.2025 - Current
- Coordinated with other departments to ensure efficient transfer of scanned documents for further processing or archiving purposes.
- Managed sensitive documents with confidentiality and discretion, adhering to company policies and regulations.
- Provided access to records for digital and non-digital storage and retrieval.
- Maintained high accuracy levels with thorough quality checks on scanned documents.
OFFICE ASSISTANT II
County of Sacramento
10.2013 - 05.2017
- Operated high-speed scanner machines to digitize documents for archiving purposes.
- Managed the organization and preparation of documents for scanning, ensuring proper alignment and handling.
- Monitored scanning processes and adjusted settings to maintain image quality and accuracy.
- Placed materials on a flatbed scanner and set the scanner's properties to convert images into a digital format.
- Input settings, manipulated controls, and ensured the scanner is functioning correctly.
EMPLOYMENT PROGRAM REPRESENTATIVE
Employment Development Department
02.2003 - 08.2012
- Assisted clients in completing applications for government assistance programs, ensuring accuracy and compliance.
- Worked closely with social workers to assess client needs and develop personalized assistance plans.
- Managed scheduling and coordination of appointments for clients seeking public assistance services.
- Utilized database systems to track and manage client appointments efficiently.
- Provided excellent customer service by responding to inquiries and resolving appointment-related issues.
- Processed Unemployment, Disability Insurance, Work Share and State Special Schools claims.
- Conducted Unemployment Insurance (UI) eligibility interviews.
- Conducted fact-finding interviews with both employers and claimants to determine if a claimant is eligible or ineligible to receive UI benefits in accordance with UI laws, regulations, and policies.
- Interpreted and applied laws, policies and precedent to decisions consistently to individual cases.
- Utilized software systems to track and manage case load efficiently.
- Developed and implemented training programs for staff, attended training for trainers and mentored trainees struggling with training material.
Education
BACHELOR OF SCIENCE - Criminal Justice Administration
University of Phoenix
01.2005
Skills
- Task prioritization
- Attention to Detail
- Technical Proficiency
- Verbal and writing communication
- Problem-Solving
- Multitasking Abilities
- Confidentiality
- Flexible and adaptable
Personal Information
Date of Birth: 05/11/77
Languages
Spanish
Native or Bilingual
Timeline
SEASONAL CLERK
State of CA, Franchise Tax Board
03.2025 - Current
OFFICE ASSISTANT II
County of Sacramento
10.2013 - 05.2017
EMPLOYMENT PROGRAM REPRESENTATIVE
Employment Development Department
02.2003 - 08.2012
BACHELOR OF SCIENCE - Criminal Justice Administration
University of Phoenix
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