Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Norma Bermudez

Long Beach,CA

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

6
6
years of professional experience

Work History

Customer Serivce, Barista & Supervisor

Obra Bakery
03.2020 - Current
  • Effectively supervised day-to-day front-end operations of a busy customer service department
  • Implemented ambitious customer satisfaction goals, and better-enabled customer service staff members to effectively meet them
  • Created, edited, and altered customer service strategies and procedures in an Agile manner best to deliver a satisfying experience for all store customers
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Increased team productivity by implementing efficient workflows
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Receptionist

Andres Ortiz Law
12.2019 - 11.2020
  • Responsible for answering all incoming calls and directing them to the appropriate party
  • Provided top-level service to all visitors, ensuring they were informed of meeting times, had access to refreshments, and were comfortable in the rare instances they needed to wait
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Cultivated positive relationships with clients through aprofessional demeanor and excellent interpersonal skills.
  • Performing various other clerical tasks including faxing, transcribing and filing, assembling case packets
  • Independently assessing and managing callers' needs, such as by providing case updates to clients, and directing potential clients through the intake process.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Office Secretary

Los Angeles Pump and Valve
11.2017 - 12.2018
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes
  • Assisted with administrative tasks, including filing, answering phones and inspection reports
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Streamlined communication between departments, facilitating better collaboration and productivity.

Education

Graduate -

Millikan High School
Long Beach, CA
07.2012

Some College (No Degree) - Cosmetology

Compton College
Compton, CA

Skills

  • Positive and upbeat Customer Service Specialist 9 years of customer-facing experience in fast-paced settings
  • Opening and closing duties
  • Effective Communication
  • Professional Demeanor
  • Typing (75 wpm)
  • Microsoft Office ( Word and Excel)
  • Inventory Control
  • Complex Problem-Solving
  • Staff Management
  • Task Prioritization

Languages

Spanish
Native or Bilingual

Timeline

Customer Serivce, Barista & Supervisor

Obra Bakery
03.2020 - Current

Receptionist

Andres Ortiz Law
12.2019 - 11.2020

Office Secretary

Los Angeles Pump and Valve
11.2017 - 12.2018

Graduate -

Millikan High School

Some College (No Degree) - Cosmetology

Compton College

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Norma Bermudez