Norma Blackmore
San Antonio,TX
Summary
Organizational, multitasking, managerial, sales, communication, and computer skills. Driven finance and banking professional effective at maximizing customer service opportunities while exceeding individual performance goals. Community reputation for industry knowledge and high levels of integrity in loan processing.
Overview
12
12
years of professional experience
Work History
Loan Setup Coordinator, Appraisal
Pentagon Federal Credit Union
San Antonio, TX
10.2020 - 01.2022
- Managed loans in a queue daily using Encompass software
- Communicated with members via phone and email, and managed emails regarding loans in the pre-processing stage
- Provided members with appropriate status updates, answered questions, responded to requests, and ensured complete and accurate information and/or documentation once the loan moved to process
- Completed and followed up as needed on appraisal, title support work, and title order requests
- Gathered and verified documentation for the processing of mortgage loans
- Performed all other job functions within first and second mortgages as required.
Bilingual Consumer Loan Specialist
Texan Credit Corporation
Lufkin, TX
03.2019 - 09.2020
- Provided excellent customer service in person and over the phone
- Received and posted loan payments in an efficient, friendly manner
- Processed credit loan applications
- Prepared daily banking deposits, balanced cash drawers each day, maintained a cash count record, and other cashier-related duties
- Contacted customers who were overdue on loan payments; worked with them to identify solutions for repayment
- Ran monthly reports and daily data entry in Loan Pro
- Performed calls for solicitation, cross-promoted products, and followed up on all appropriate loan policies and procedures
- Achieved monthly loan sales volume standard.
Owner/Operator
Marina's Thrifty Boutique
Odessa, TX
01.2016 - 01.2018
- Responsible for all startup of business including build out of retail space and lease negotiations
- Managed entire operation of business including responsibilities such as inventory, shipping/receiving and payment of bills, bookkeeping, payroll, and accounting
- Executed daily operations of maintaining quality customer service
- Started route with zero customers and built to a profitable route
Car Sales Associate
All American Chevrolet
Odessa, TX
05.2011 - 06.2014
- Cultivated sales by providing a high level of customer service and assisted customers on the selection of their vehicle purchase
- Presented vehicle attributes, model options, features, purchase and finance options and store policies and services to customers
- Ensured timely follow-up and maintained strong relationships with previous and prospective customers
- Tracked customers using store specific management system
- Built and maintained sales pricing and manufacturer promotions
- Ensured customers understood the vehicle operating features and warranty.
Customer Service Representative
Advance America
Odessa, TX
06.2012 - 12.2013
- Recommended and sold financial products and services to customers
- Processed credit loan applications
- Built strong relationships with prospective customers
- Managed customer concerns and provided solutions
- Entered customer and transaction information accurately into the system, and created and maintained accurate customer files with all required documentation.
Leasing Consultant | Property Manager
Spa Cove Apartments
Annapolis, MD
01.2006 - 01.2009
- Maintained 100% occupancy on 300+ rental units
- Responded to potential tenant interest
- Showed properties, answered questions, and finalized terms of leases
- Established tenant expectations for security deposits, procedures for rent and amenities
- Prepared potential tenant background checks, including reference letters, rental history, income verification and lease application
- Collected rent and other property fees from tenants and individual owners
- Paid property expenses, including payroll, utilities, and maintenance costs
- Reported the property’s financial status, occupancy and expiring leases to property owners
- Met potential tenants, showing them the property and assessing their applications in accordance with anti-discrimination laws
- Advertised vacant properties and found tenants as needed
- Inspected properties and arranged for repairs as required
- Arranged contracts for maintenance, trash removal, landscaping, security and other ongoing services and managed disputes with these service providers where appropriate
- Attended court hearings as necessary
- Investigated and resolved property complaints and rental violations
Education
Some College
Skills
- Terms Definition
- Complaint Handling
- Financial History Analysis
- Application Review
- Credit File Updating
- Problem Solving
- Loan Processing Coordination
- Appraisal procedures
- Appraisal ordering
Languages
Spanish
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Loan Setup Coordinator, Appraisal
Pentagon Federal Credit Union
10.2020 - 01.2022
Bilingual Consumer Loan Specialist
Texan Credit Corporation
03.2019 - 09.2020
Owner/Operator
Marina's Thrifty Boutique
01.2016 - 01.2018
Customer Service Representative
Advance America
06.2012 - 12.2013
Car Sales Associate
All American Chevrolet
05.2011 - 06.2014
Leasing Consultant | Property Manager
Spa Cove Apartments
01.2006 - 01.2009
Some College
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