Norma Bolton

• Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
• Developed systems and procedures to improve operational quality and team efficiency.
• Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.

· Coordinated discharge planning to create smooth transitions into community.

· Referred families to food banks, financial assistance programs, employment and training support and health and immigration services.

. Compliance Specialist

· Adhered strictly to federal, state and local guidelines in relation to Temporary Detention Orders as it relates to commitment of suicidal, homicidal, delusional patients.

. Attended court to represent the state of Virginia as it relates to Temporary Detention Orders.

. Provided in-depth counseling for client’s mental health diagnosis and created plans for coping.