Summary
Work History
Education
Skills
Languages
Timeline
Generic

norma Botello

Las Vegas,NV

Summary

Dynamic Restaurant Manager with a proven track record at Burger King, excelling in team management and customer engagement. Achieved significant employee retention through effective leadership and conflict resolution. Expert in inventory control, optimizing labor costs, and fostering a positive work environment, ensuring exceptional service and satisfaction for all customers.

Work History

Restaurant Manager

Burger King
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.

Education

Na -

Escuela En Mexico
Guerrero Mexico

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Shift management
  • Passion for customer satisfaction
  • Organization and prioritization
  • Staff scheduling
  • Adaptable
  • Employee retention
  • Schedule coordination

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Restaurant Manager

Burger King

Na -

Escuela En Mexico
norma Botello