Norma Boylorn
Summary
Business-minded professional with over a decade of experience. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Exemplary skills in risk management and administrative support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Accounting Technician III
Temporary Solutions
11.2023 - Current
- Audit, review, and process a high-volume of Accounts Receivable while establishing receivables, posting payments, tracking transactions processed through NCAS, and creating and maintaining report
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Communicated verification and authorization status updates within the inpatient facilities to facilitate decision-making for patient admissions and insurance coverage.
- Interprets all accounting and financial reporting policies and procedures for the Department as authorized by the rules and regulations of the Office of the State Controller and State Statute and executes all accounting transactions for the Department of Health and Human Services.
- Expedited claim resolution times with diligent follow-ups on pending claims, collaborating closely with healthcare providers and insurance carriers.
Claims and Collection Assistant
Quality Staffing
05.2023 - 10.2023
- Conducted detailed audit of claims to ensure accuracy, adherence to policy terms, and regulatory compliance
- Identified discrepancies and errors of claims, collection activities, and correspondence to ensure accuracy while making corrective actions as necessary
- Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.
- Prevented loss of revenue by identifying early warning signs of potential default risks among existing customer accounts.
Project Coordinator
Modis
05.2022 - 02.2023
- Streamlined project processes by implementing efficient coordination strategies, resulting in timely completion of tasks.
- Enhanced team collaboration with effective communication and regular status updates on project progress.
- Developed detailed project plans to outline scope, goals, deliverables, and timelines, ensuring successful outcomes.
- Identified potential risks and implemented mitigation strategies to minimize impact on project objectives.
- Managed budgets and resource allocation for multiple projects simultaneously, optimizing cost efficiency and effectiveness.
- Improved overall team performance by providing guidance, training, and support to junior staff members.
- Implemented quality assurance measures for all projects, leading to consistently high client satisfaction ratings.
- Provide expertise in data mining while creating and following processes to keep data confidential
- Ability to build influential relationships and deliver results in a cross-functional/matrixed environment
- Analyzed project performance data to identify areas of improvement.
- Provide project reporting and summaries, heavy use of Excel (V-lookups, Pivot tables, accounting formulas) and Power BI, perform analysis of reporting to ensure quality and contextualize results for client assurance, assist in development of business rules.
Insurance Renewal/Client Success Rep
Credible
08.2021 - 01.2023
- Evaluate, analyze, and process customer requests for student loans, mortgages, personal loans, and insurance in an efficient and timely manner
- Serve as the liaison between client and the mortgage operations team to ensure completion of real estate loan applications, collect, analyze, and review supporting loan documentation in accordance with loan guidelines, and provide support throughout the loan application process
- Identify submitter bugs with occasional testing of tickets to address them while reviewing all loan package documentations for discrepancies and omissions
- Proficiently respond to high volume of inbound client inquiries, utilizing effective multitasking skills
- Modified and processed existing policies and claims to reflect change in beneficiary, amount of coverage, or type of insurance
Customer Service Rep
Wake County Human Services
11.2018 - 03.2021
- Effectively maintained strong relationships with applicants, serving as a liaison between the applicant and WCHS vendors for economic services
- Assisted with managing special projects with energy vendors while using Excel to prepare reports and spreadsheets
- Auditing client accounts while providing accurately combined spreadsheets to build analytical reports to monitor vendor accounts
- Efficiently conducted face to face initial screening for applicants seeking financial assistance, ensuring to meet and advocate for their needs
- Accurately determined eligibility based on factors such as income, family size, disability, resources, deductible expenses and needs in timely manner
- Submitted error-free applications for FMCA, Adult Medicaid, and FNS to assist with Case Manager's production.
- Enhanced client satisfaction through consistent communication and regular updates on case progress.
Disaster Recovery Intake Specialist
IEM
07.2018 - 02.2019
- Effectively scheduled and conducted interviews with applicants for Hurricane Matthew Re-Build Recovery Program ensuring highest level of productivity
- Proactively provided clients with referrals, financial assistance analysis, and developed long term disaster recovery plans
- Provided support with day-to-day project management activities for case management including monitoring, reporting, special advisory services and applicant consultation services
- Kept informed of federal, state, and local regulations affecting emergency plans and ensured that plans adhered to these regulations.
Data Analyst Coordinator
The Auto Group
03.2018 - 05.2018
- Entered data, generated reports, and produced tracking documents by implementing advanced analytics tools.
- Escalated issues to frontline management immediately to prevent negative impact to production
- Reviewed large amounts of data across multiple platforms and sources to determine operational impacts and needed actions
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
Quality Control Specialist
CTG
08.2017 - 12.2017
- Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders, and engineering specifications to meet contract compliance regulations.
- Effectively coordinated intranet, SharePoint documentations, training materials while monitoring document compliance utilizing superb multitasking skills
- Accomplished track-training completion within the function of Time Management System (TMS)
- Minimized down time 90% by reducing production rework and recalls.
- Managed internal audits effectively, leading to successful ISO certification renewals without major findings or delays in timeline.
Data Management Specialist
Infosys
04.2016 - 06.2017
- Properly credited and aligned orders to their specific territory, ensuring accuracy of sales
- Processed required sales transactions with no error, serving as liaison between vendors and suppliers
- Effectively analyzed all aspects of account/assets information to ensure conformance with company policies
- Entrusted with responsibility for claims management, SAVM maintenance, and Customer Validation for Commercial Sector, Enterprise Sector, and Public/Local and Federal Government Sectors.
Education
No Degree - Accounting And Information Technology
Johnston Community College
Smithfield, NCSkills
- Multi-Operations Management
- Administrative Duties
- SAP
- Oracle
- Team Player
- Conflict Resolution
- Teamwork
- Auditing Procedures
- Strategic Planning
- Vendor Management
- Multiple Priorities Management
- Project Management
- Customer Service
- Technical Analysis
- Quality Management Systems
- Audit Compliance
- Root cause analysis
- Conflict resolution
Certification
- Notary Public Certification
- Electronic Notary Certification
- Loan Signing Certification
Timeline
Accounting Technician III
Temporary Solutions
11.2023 - Current
Claims and Collection Assistant
Quality Staffing
05.2023 - 10.2023
Project Coordinator
Modis
05.2022 - 02.2023
Insurance Renewal/Client Success Rep
Credible
08.2021 - 01.2023
Customer Service Rep
Wake County Human Services
11.2018 - 03.2021
Disaster Recovery Intake Specialist
IEM
07.2018 - 02.2019
Data Analyst Coordinator
The Auto Group
03.2018 - 05.2018
Quality Control Specialist
CTG
08.2017 - 12.2017
Data Management Specialist
Infosys
04.2016 - 06.2017
No Degree - Accounting And Information Technology
Johnston Community College
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