Norma Bravo
Brea,CA
Summary
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
40
40
years of professional experience
Work History
Senior Desk and Cashier Receptionist
Home Depot
08.2010 - 01.2025
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed customer check-out by processing sales transactions at the cash register
- Provided customers with receipts and processing returns or exchanges
- Answered incoming calls for customer inquiries
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Assistant Manager
CK Into Cash
06.2006 - 11.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed daily loan operations and ensuring efficiency
- Overseeing loan processing, including reviewing applications, documentation, and creditworthiness
- Tracked loan disbursements and ensuring proper record-keeping for financial audits
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
House Wife
Bravo Residence
01.2000 - 03.2006
- Managed High School media Basketball team
Dental Assistant
Consumer Dental
02.1992 - 04.2002
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Scheduled patient appointments and managed dental office calendar
- Assisted in dental radiography, ensuring safety and accuracy for diagnostic purposes.
- Managed patient check-in and check-out processes
- Handled confidential patient information in accordance with HIPAA guidelines
- Assisted with various administrative tasks, such as filing, faxing, and photocopying documents
Front Desk Coordinator
Anaheim Dodge
01.1985 - 10.1991
- Answered and directed phone calls to operate personal
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Managed office correspondence (emails, letters, faxes)
- Performed general clerical duties (e.g.. photocopying, scanning, faxing)
- Handled customer inquiries and provided information as needed
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Trained all staff on front desk procedures and policies.
Education
Certified Dental Assistant - Dental
Concord Career College
01-1995
Skills
- Time management skills
- Account Management
- Highly Organized and Detailed oriented
- Cash handling
- Customer service excellence
- Reliability and punctuality
- Cash handling and management
- Professionalism and courtesy
- Cash handling expertise
- Attention to detail
Timeline
Senior Desk and Cashier Receptionist
Home Depot
08.2010 - 01.2025
Assistant Manager
CK Into Cash
06.2006 - 11.2010
House Wife
Bravo Residence
01.2000 - 03.2006
Dental Assistant
Consumer Dental
02.1992 - 04.2002
Front Desk Coordinator
Anaheim Dodge
01.1985 - 10.1991
Certified Dental Assistant - Dental
Concord Career College
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