Norma Bruley
Surprise,AZ
Summary
Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Manager of Community Operations
Mark-Taylor Residential Inc.
09.2024 - Current
- Enhanced team performance by implementing comprehensive training programs and fostering a collaborative environment.
- Led high-performing teams to exceed project deliverables and maintain high standards of quality.
- Strengthened client relationships with proactive engagement and customized service solutions.
- Maximized revenue growth by identifying and capitalizing on emerging market opportunities.
- Elevated brand reputation by enhancing customer service protocols and ensuring consistent communication.
- Managed risk assessment and mitigation strategies to safeguard organizational assets and interests.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Mentored new staff members for skill development and career progression within the organization.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Manager of Community Operations
Mark Taylor
04.2022 - 09.2024
- Lease up - Established 80% occupancy within 8 months
- Implement Renewal Strategies to minimum of 40% conversion
- Maintain average annual occupancy at 95%, with positive NOI
- Provide leadership, guidance and support to staff members.
- Collaborate with community members to develop and implement Lease up initiatives.
- Implement and enforce policies and procedures to maintain properties to highest standards.
- Monitor progress of construction and maintenance projects and notify appropriate individuals of project updates, delays, and schedule changes.
- Plan special resident events on monthly or weekly basis, such as bingo, holiday events and more.
- Maintain knowledge on lease and renewal rates to advocate for appropriate changes.
- Produce reports about community activities to keep owners, directors and regional managers informed.
- Computer software experience; ResMan, On-Site, Union, Henri- as field related.
Community Manager
Wasatch Premier Communities
11.2005 - 04.2022
- Plan and execute promotional activities to drive community engagement and increase occupancy numbers.
- Average Annual occupancy of 97%, with high year over year NOI increase.
- Oversee team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements.
- Phoenix Region Forward Coach for 5 communities- facilitates New Hire workshops, Roundtables, including scheduling, training and performance monitoring.
- Contact correct individuals to perform repairs and maintenance to obtain immediate resolutions.
- Inspect units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Inspect buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
- Incident and Risk Management Reporting
- Computer software experience; Yardi, Nexus, Real Page, Rent cafe, Workday, Conservice - as field related.
Education
GED -
Maricopa Community Colleges - Rio Salado Community College
Surprise, AZSkills
- Operations Management
- Budget Preparation
- Vacancy Marketing
- Financial Reporting
- Multitasking and Prioritization
- Tenant Eligibility Determination
- Relationship Building
- Sales and Marketing
- Creative and Adaptable
- Microsoft Office
- Critical Thinking
- Employee Motivation and Guidance
- Dispute Handling
- Schedule Coordination
- Safety and Compliance
- Leadership
Certification
IREM- Accredited Residential Manager,
AMA Manager of the Year 300+ nominee: 2024,
AMA Manager of the Year 300+ nominee: 2025
Languages
Spanish
Native or Bilingual
Timeline
Senior Manager of Community Operations
Mark-Taylor Residential Inc.
09.2024 - Current
Manager of Community Operations
Mark Taylor
04.2022 - 09.2024
Community Manager
Wasatch Premier Communities
11.2005 - 04.2022
GED -
Maricopa Community Colleges - Rio Salado Community College