Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. I'm committed to maintaining professional relationships to increase profitability and drive business results, while being passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Norma Buchanan
Philadelphia,PA
Summary
Overview
16
years of professional experience
1
Language
Work History
Daily Dove Care
Direct Care Worker
07.2022 - Current
Job overview
- Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
- Reduced instances of patient injury through vigilant monitoring and timely intervention in high-risk situations.
- Fostered strong relationships with patients and their families, promoting open communication lines for better understanding of care plans.
- Collaborated with interdisciplinary teams in designing and implementing personalized care plans, maximizing patient outcomes.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
Apex Pharmacy
Pharmacy Technician Assistant/Assistant Manager
03.2013 - Current
Job overview
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Tracked pharmacy inventory and reported medication numbers to lead pharmacists.
- Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Requested updated prescriptions and medical information from physicians.
- Received, processed and entered prescription orders into pharmacy databases.
- Answered customer phone calls to address questions and provide assistance with prescriptions.
- Typed and printed out prescription and medication labels.
- Gathered and bagged prescriptions and prepared extemporaneous pharmaceuticals.
- Operated cash register and performed front counter tasks to facilitate daily operations.
LTD Financial Services
Compliance Monitor
01.2012 - 11.2012
Job overview
- Monitoring phone calls to ensure collect following company policie,rules, regulations, as well as the prevention of violating state guidelines and customer rights.
- Managed practical action plans to respond to audit discoveries and compliance violations.
- Monitored and assessed compliance risks associated with operational processes and procedures.
- Maintained up-to-date knowledge of current and emerging compliance regulations.
- Investigated and documented all violations of compliance regulations to determine necessary improvements.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Maintained composure in stressful situations, confrontations, interviews and records searches.
- Developed and maintained compliance database, tracking all compliance activities and documents.
CRBD Concepts
Sales Representative
08.2011 - 12.2011
Job overview
- Provided information and incentives to customers who were interested in switching or signing up with
- Directv
- Explained the packages, prices, and installation information.
Buy Buy Baby
Customer Service Manager
08.2010 - 03.2011
Job overview
- Provide fast and friendly customer service to our guest which include expecting mother, their family and friends also
- Trained new and existing employees to assure everyone was updated in any or all procedures
- As a manager took every complaint or mis-rung transactions and made the customer feel comfortable and satisfied.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Researched and corrected customer concerns to promote company loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Created and reviewed invoices to confirm accuracy.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Followed through with client requests to resolve problems.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Hillcrest Spring
Health Aide
01.2009 - 04.2009
Job overview
- Assisted residents with their daily activities which includes baths, medication, meals, and any group activities.
- Assisted patients in dressing, bathing and grooming.
- Maintained safe, secure and healthy patient environment by following asepsis standards and procedures, maintaining security precautions and following prescribed dietary requirements and nutrition standards.
- Administered prescribed oral medications under written direction of physician or as directed by home care nurse.
- Observed and reported on patient conditions and changes.
- Entertained patients by reading aloud, playing cards and engaging in conversation.
- Assisted patient by providing personal services such as bathing, dressing and grooming.
Target
Customer Service Manager /Head Cashier
08.2008 - 01.2009
Job overview
- Utilized POS system to handle customer cash and credit card transactions.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Processed customer orders and accurately handled payment transactions.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Used POS system to enter orders, process payments and issue receipts.
- Redeemed coupons to discount purchases.
- Counted money in drawers at beginning and end of each shift.
Education
Bryant and Stratton CollegeAlbany, NY
from Criminal Justice
University Overview
Amsterdam High SchoolAmsterdam, NY
Diploma from Financial Planning And Services , Culinary Arts
University Overview
Skills
- Ability to organize and establish filing systems
- Cash Management
- Customer Service Skills Training
- Loss Prevention
- Interviewing
- Supervising Experience
- POS
- Store Management Experience
- Familiar with Microsoft programs
- Insurance Billing
- Preparing Bubble Packs
- Electronic Refill Request Processing
- Inventory Audits
- End Cap Placement
- Typing Medication Labels
- Administrative Support
- Patient Confidentiality
- High-Volume Environments
- Patient Care
- First Aid and Safety
- Medication Administration
- Meal preparation
- Direct Patient Care
- Emotional support
- Data Gathering
- Finance
- Income Tax Preparation knowledge
Languages
Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Career advancementWork from home optionFlexible work hoursWork-life balancePersonal development programsCompany CultureQuote
Opportunities Don't happen.You create them.
Timeline
Direct Care Worker
Daily Dove Care
07.2022 - Current
Pharmacy Technician Assistant/Assistant Manager
Apex Pharmacy
03.2013 - Current
Compliance Monitor
LTD Financial Services
01.2012 - 11.2012
Sales Representative
CRBD Concepts
08.2011 - 12.2011
Customer Service Manager
Buy Buy Baby
08.2010 - 03.2011
Health Aide
Hillcrest Spring
01.2009 - 04.2009
Customer Service Manager /Head Cashier
Target
08.2008 - 01.2009
Bryant and Stratton College
from Criminal Justice
Amsterdam High School
Diploma from Financial Planning And Services , Culinary Arts