Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Norma Calderon

Mission

Summary

Dynamic Front Desk Coordinator at Hendrick Wellness Center with strong administrative skills and a proven track record in problem-solving. Expert in EMR systems and cash handling, I enhanced client satisfaction through effective communication and efficient appointment scheduling, contributing to a seamless operational flow and improved patient retention.

Overview

12
12
years of professional experience

Work History

Front Desk Coordinator

Hendrick Wellness Center
06.2024 - Current
  • Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
  • Verified insurance coverage, obtained authorizations, and assisted with claim submissions and corrections when needed.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained strict confidentiality when handling sensitive client information in accordance with HIPAA regulations; consistently demonstrated discretion and professionalism in handling sensitive data
  • Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
  • Updated client records accurately and efficiently, ensuring data integrity within the system.
  • Scheduled appointments efficiently using electronic medical records (EMR) systems, ensuring optimal provider availability and minimal wait time for patients.
  • Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
  • Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
  • Collaborated with team members to address guest needs and ensure seamless operations.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Trained all staff on front desk procedures and policies.
  • Monitored inventory levels of office supplies, placing orders as needed to prevent shortages or delays.
  • Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
  • Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
  • Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
  • Experienced with CPT codes and ICD-10 for accurate billing and documentation; collaborated with clinical staff to ensure correct code usage.

Customer Service Representative

American Specialty Health
10.2023 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Led quarterly customer service meetings to review performance and set goals for improvement.

Cashier

Sam's Club
07.2022 - 09.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Data Entry Clerk

Alpha Care Home Health
08.2017 - 06.2022
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Sorted documents and maintained organized filing process.
  • Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
  • Exceeded performance targets consistently while maintaining strict adherence to privacy guidelines set forth by regulatory bodies such as HIPAA and HITECH Act provisions.
  • Answered multi-line phone systems professionally, directing calls appropriately and providing accurate information to patients and staff.
  • Performed general administrative tasks including data entry, scanning, faxing, filing and managing incoming/outgoing mail to support smooth office operations.

Package Handler

Fed Ex Ground
11.2015 - 08.2017
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Followed verbal and written instructions to properly move and ship products.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Strapped items down over protective padding to secure throughout transportation.
  • Managed warehouse operations and verified proper shipment procedures.
  • Assembled pallets and crates for secure transportation of materials.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Helped train new employees in safe practices and warehouse procedures.
  • Maintained clean, orderly work environment free of hazards.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Supported quality control efforts, inspecting packages for damage and ensuring proper handling to maintain integrity.

Delivery Specialist

O'Reilly Auto Parts
10.2013 - 11.2015
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
  • Handled cash transactions for COD deliveries responsibly, maintaining accurate records and safeguarding company assets.
  • Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
  • Collaborated with team members to coordinate deliveries, resulting in seamless handoffs between drivers.
  • Provided exceptional customer service through clear communication with clients regarding delivery times and special requests.
  • Stocked shelves with merchandise, ensuring products were front faced and properly labeled.
  • Processing sales, returns, and exchanges using a cash register or point-of-sales (POS) system.
  • Accepting payments (cash, credit/debit cards, checks), giving correct change, and balancing the cash drawer at the end of the shift.
  • Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
  • Coordinated consistent on-time deliveries of damage-free goods.

Education

Mission High School
Mission, TX

No Degree - Nail Tech

UCAS
Mcallen, TX

Skills

  • Administrative skills
  • Administrative support
  • POS systems
  • End-of-day reporting
  • Problem-solving skills
  • Visitor check-in skills
  • Multi-line phone systems
  • Phone call direction
  • Cash handling
  • Time management
  • Scheduling appointments
  • Data entry
  • Documentation
  • Typing speed
  • Mail handling
  • Inventory
  • Records maintenance
  • Calendar management
  • Word processing
  • Calender management
  • Directing calls
  • EMR systems proficiency
  • Front office support
  • Credit and cash payments
  • Clerical duties
  • Training and mentoring
  • Transaction processing
  • Inventory oversight
  • Oral and written communications
  • Team building

Languages

English
Full Professional
Spanish
Professional Working

Timeline

Front Desk Coordinator

Hendrick Wellness Center
06.2024 - Current

Customer Service Representative

American Specialty Health
10.2023 - 05.2024

Cashier

Sam's Club
07.2022 - 09.2023

Data Entry Clerk

Alpha Care Home Health
08.2017 - 06.2022

Package Handler

Fed Ex Ground
11.2015 - 08.2017

Delivery Specialist

O'Reilly Auto Parts
10.2013 - 11.2015

Mission High School

No Degree - Nail Tech

UCAS

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Norma Calderon