Norma Canales
Fresno,CA
Summary
Independent Nanny adept at taking initiative in creating child-friendly activities. Maintain organized schedules with little parental guidance. Adept in caring for up to 4 children while preparing meals and managing personal, medical and educational activities for each child.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Associate
JCPenney
11.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
Sales Lead
Kohl's
10.2020 - 11.2023
- Greeted customers and helped with selecting merchandise, finding accessories and completing purchases
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs
- Trained, coached, and mentored new sales associates for maximum performance.
- Informed customers of promotions to increase sales productivity and volume
- Used POS system to process sales, returns, online orders, and gift card activations
- Processed and stocked merchandise in accordance with store standards
- Created price signs and change e-price signs were required by management specifications
Waitress
El Cochinito Contento
08.2020 - 06.2021
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs
- Streamlined order processing for increased efficiency through clear communication with kitchen staff
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests
- Managed high volume of customers during peak hours, maintaining prompt and efficient service
Private Nanny
Self Employed Services
06.2013 - 01.2020
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Assisted with homework and school projects, fostering a love for learning in the children.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Supervised children on playground to help develop physical and social skills.
Education
Associate of Science - Child Development
Fresno City College
Fresno, CA05.2019
High School Diploma -
Fresno High School
Fresno, CA06-2013
Skills
- Effective Leadership
- POS System Management
- Customer Support Expertise
- Inventory Management
- Detail-Oriented Mindset
- Organizational Skills
- Collaborative Teamwork
- Team Leadership
- Multitasking
- Staff Training
- Reliable and punctual
Certification
Driver’s License
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Sales Associate
JCPenney
11.2024 - Current
Sales Lead
Kohl's
10.2020 - 11.2023
Waitress
El Cochinito Contento
08.2020 - 06.2021
Private Nanny
Self Employed Services
06.2013 - 01.2020
Driver’s License
Associate of Science - Child Development
Fresno City College
High School Diploma -
Fresno High School
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