Summary
Overview
Work History
Education
Skills
Timeline
Generic

Norma Cano

Houston,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Assistant Manager

Hanesbrands Inc.
06.2015 - 02.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Key Holder

Vera Bradley
03.2019 - 04.2021
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.


Assistant Manager

Clarks Bostonian Outlet
03.2014 - 11.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Key Holder

Estee Lauder Companies Inc
09.2012 - 10.2015
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.

Education

High School Diploma -

Lonestar College
9191 Barker Cypress Rd, Cypress, TX 77433

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Supervision
  • Task Delegation
  • Workload Management
  • Staff Management
  • Retail Operations
  • Employee Scheduling
  • Operations Management
  • Customer rapport
  • Recruiting and interviewing
  • Sales Strategies
  • Retail Operations Management

Timeline

Key Holder

Vera Bradley
03.2019 - 04.2021

Assistant Manager

Hanesbrands Inc.
06.2015 - 02.2024

Assistant Manager

Clarks Bostonian Outlet
03.2014 - 11.2018

Key Holder

Estee Lauder Companies Inc
09.2012 - 10.2015

High School Diploma -

Lonestar College
Norma Cano