Norma Cano
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Hanesbrands Inc.
29300 Hempstead Rd, Cypress, TX 77433
06.2015 - 02.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Key Holder
Vera Bradley
29300 Hempstead Rd, Cypress, TX 77433
03.2019 - 04.2021
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Assistant Manager
Clarks Bostonian Outlet
5000 Katy Mills Cir, Katy, TX 77494
03.2014 - 11.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Key Holder
Estee Lauder Companies Inc
29300 Hempstead Rd, Cypress, TX 77433
09.2012 - 10.2015
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Education
High School Diploma -
Lonestar College
9191 Barker Cypress Rd, Cypress, TX 77433Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Workload Management
- Staff Management
- Retail Operations
- Employee Scheduling
- Operations Management
- Customer rapport
- Recruiting and interviewing
- Sales Strategies
- Retail Operations Management
Timeline
Key Holder
Vera Bradley
03.2019 - 04.2021
Assistant Manager
Hanesbrands Inc.
06.2015 - 02.2024
Assistant Manager
Clarks Bostonian Outlet
03.2014 - 11.2018
Key Holder
Estee Lauder Companies Inc
09.2012 - 10.2015
High School Diploma -
Lonestar College