Norma Cantor Robles
Antioch,CA
Summary
Skilled in patient communication and medication management, I excel in pediatric audiology and behavioral health support, as demonstrated at UCSF Benioff Children's Hospital and YWCA of CCC. My bilingual ability enhances patient care, achieving notable patient satisfaction. Expert in Epic/Apex, I adeptly manage appointments and documentation, ensuring optimal patient outcomes.
Overview
5
5
years of professional experience
Work History
Audiology Aide (per Diem)
UCSF Benioff Children's Hospital
12.2023 - Current
- Established trusting relationships with patients through consistent reliability and genuine empathy towards their unique situations.
- Gather accurate patient demographics to ensure complete registration items required in the EMR.
- Assists families with completion of forms (Medical records request, medical clearance as needed, CCS applications, hospital consent forms, etc.)
- Responsible for managing and stabilizing patient's behavior during the course of audiology testing, which can range from 15 minutes to one hour in duration.
- Work closely with audiologist so that the patient is readied and prepared for all appropriate testing. Will also work with parents of the patients.
- Seeks cues from the patient as to place in optimal positioning, which can involve physically containing the child for testing.
- Management and maintenance of patient files.
- Answering phones and scheduling appointments.
- Verifying insurance edibility to receive services.
Behavioral Health Administrative Assistant
YWCA Of Contra Costa County
12.2023 - Current
- Maintain files of clients and other information for Medi-Cal, SamhWorks, and private clients.
- Completed registration/intake with patients in person or via Telehealth.
- Providing telephone and field-based behavioral health crisis interventions.
- Linking patients to appropriate resources in the community.
- Implemented and ensured compliance of effective organization systems for the mental health program.
- Set-up, maintained and produced reports along with accurate information on programs for all Medi-Cal and SamhWorks program.
- Served as initial point of contact for all referrals from Medi-Cal and SamhWorks.
- Maintained Clinicians schedules.
- Successfully completed OSHA and HIPAA compliance training.
- Worked with the Behavioral Health Department on projects as requested.
Therapist Experienced Level Clerk
California Children's Services
03.2022 - 08.2023
- Perform basic clerical duties such as answering telephone calls, filing patient records and completing forms.
- Assisted a licensed Therapist in implementation of therapeutic treatments activities for patients as directed.
- Complies information, which may include basic computations of statistical data and prepares routine reports of therapy activity.
- Prepare and maintain treatment areas; clean treatment mats, and equipment; and pick up toys and equipment.
- Perform laundry duties such as washing, folding, and storing.
- Prepares examination space, selects patients' chart and x-rays, telephones families for clinic appointments, prepares patients for examinations, observes reactions of patients, and reports any changes to the Therapist.
- Follow verbal, written, and demonstrative instructions of technical and professional nature.
- Communicate with children with physical disabilities, and their families.
- Learn, interpret, and apply applicable federal, state and local laws, codes, regulations, and guidelines related to medical therapy in the California Children Services program.
Newborn Hearing Screen Technician/Coordinator (Contract)
Contra Costa Regional Medical Center
08.2019 - 12.2023
- Ensure every baby is screened according to the state requirements under the California, NHSP, and IHSS corporate guidelines.
- Educated parents about the importance of hearing screening at the newborn age.
- Communicated with doctors, nurses, and patients the results of the hearing test.
- Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol.
- Successfully completed OSHA and HIPAA compliance training.
- Always maintained proper universal precautions and infection control procedures.
- Instructed parents on how to keep track of their child's hearing.
- Ensured strict compliance with the Health Insurance Portability Accountability Act (HIPAA).
- Prepared, maintained, and presented screening records to appropriate medical personnel.
- Made patient referrals and executed follow-up assessments as required.
- Maintained excellent customer service throughout the program.
- Follow strict guidelines for patient identification and result labeling.
- Maintained both hospital and IHSS corporate records and logs as required.
- Maintained newborn hearing screening equipment in accordance with IHSS corporate guidelines. Any damage or equipment malfunctions must be reported immediately to the Biomedical Engineering department.
- Record results appropriately in patients' charts.
- Monitored and maintained the stock level of all needed screening equipment and supplies.
Education
Associate of Science - Medical Specialties
Independence University
Salt Lake City, UT07.2019
Skills
- Appointment management
- Medication Management
- Daily living support
- Patient Communication
- Medical terminology understanding
- Infection control adherence
- Pediatric audiology familiarity
- Patient Assessment
- Epic/Apex
- Documentation
- Vital Signs
- Assist Physician or Clinician during exams
Languages
Spanish
Native or Bilingual
Timeline
Audiology Aide (per Diem)
UCSF Benioff Children's Hospital
12.2023 - Current
Behavioral Health Administrative Assistant
YWCA Of Contra Costa County
12.2023 - Current
Therapist Experienced Level Clerk
California Children's Services
03.2022 - 08.2023
Newborn Hearing Screen Technician/Coordinator (Contract)
Contra Costa Regional Medical Center
08.2019 - 12.2023
Associate of Science - Medical Specialties
Independence University
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