Norma Cassidy
Clarksville,TN
Summary
Committed student at the University of Kentucky seeking practicum placement to prepare for my future role as a social worker. My strong academic performance, passion for serving diverse populations, and client-centered values are what I believe make me strong candidate for this internship.
Overview
13
13
years of professional experience
Work History
Youth Mentor Volunteer
Big Brother Big Sister Program
Clarksville, TN
05.2026 - Current
- Mentored youth to develop life skills and foster personal growth through structured activities.
- Provided emotional support and guidance to mentees, fostering self-confidence and resilience.
- Celebrated successes and milestones achieved by mentees, reinforcing their progress and motivating continued personal growth.
- Helped youths set realistic goals and create action plans to achieve desired outcomes.
Volunteer
Manna Cafe Ministries
Clarksville, TN
04.2026 - Current
- Coordinated food distribution efforts to ensure efficient service delivery to community members.
- Maintained clean, neat, and operational facilities to serve program needs.
- Checked-in clients and distributed food vouchers.
- Promoted organizational values and professionalism while delivering essential services to address food insecurity.
Licensed Master Cosmetologist
Lyndon's Salon and Boutique
06.2024 - 07.2026
- Delivered personalized hair and beauty services.
- Executed cutting, coloring, and styling techniques to achieve desired results for diverse clientele.
- Maintained knowledge of current trends and products to provide informed recommendations to clients.
- Cultivated strong relationships with clients through effective communication and customer service skills.
Transition Assistance Program Administrative Specialist
Army
11.2022 - 11.2023
- Provided client support and schedule management for over 1000+ transitioning Soldiers; Managed event activities ensuring mandated federal requirements were met.
- Maintained and updated federally regulated filing, inventory, mailing, and database systems; utilized web-based Client Tracking System processing over 50 phone calls and 130 in-person requests daily.
- Prepared classrooms for instructors; led classroom participants individually or in small groups to help them master assignments and prepare for their transition into the workforce.
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
Advanced Cosmetologist/Receptionist
Aveda Salon and Spa
02.2013 - 06.2019
- Effectively input data into Salon Biz Software for the purpose of scheduling and storing client information.
- Assisted team members and managers with tasks to support productivity and meet project milestones.
- Built long-lasting relationships with customers by delivering exceptional service.
- Provided hair cutting and coloring services for clients.
Education
Bachelor of Science - Human Services
Colorado State University Global
07-2026
Master of Social Work -
University of Kentucky
Lexington, KY05-2028
Skills
- Verbal and written communication
- Ethical decision-making
- Time management
- Conflict resolution
- Critical thinking
- Teamwork
- Active listening
- Interpersonal skills
- Self-awareness
- Youth mentoring
Timeline
Youth Mentor Volunteer
Big Brother Big Sister Program
05.2026 - Current
Volunteer
Manna Cafe Ministries
04.2026 - Current
Licensed Master Cosmetologist
Lyndon's Salon and Boutique
06.2024 - 07.2026
Transition Assistance Program Administrative Specialist
Army
11.2022 - 11.2023
Advanced Cosmetologist/Receptionist
Aveda Salon and Spa
02.2013 - 06.2019
Bachelor of Science - Human Services
Colorado State University Global
Master of Social Work -
University of Kentucky