Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Norma Castillo

Laredo,TX

Summary

Individual with a history of managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Enthusiastic educator with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Provides instruction and guidance to students of all ages. Creates positive classroom environments and effectively manages student behavior.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Acting General Manager

Planet Fitness Gym
Laredo, TX
05.2024 - Current
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Developed and implemented operational strategies to improve efficiency, and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Created schedules and monitored payroll to remain within budget.
  • Tracked monthly sales to generate reports for business development planning.

Assistant General Manager

Planet Fitness
Laredo, TX
07.2023 - Current
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Implemented staff training programs that improved service quality and increased customer loyalty.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.

Substitute Teacher

United Independent School District
Laredo, TX
08.2012 - Current
  • Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
  • Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
  • Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
  • Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.

Sales Associate

Bath and Body Works
08.2010 - Current
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Education

Bachelor of Science - Biology

Texas A&M International University
05.2016

Associates of Science -

Laredo Community College
01.2012

Skills

  • Computer Skills: MS Word, Excel, Power Point
  • Bilingual; Fluent in Spanish and English
  • Employee Scheduling
  • Team leadership expertise
  • Training and development background
  • Operations Management
  • Customer Relationship Management (CRM)
  • Customer Service
  • Google Drive
  • Basic Math
  • Conflict Resolution

Certification

  • First Aid/CPR Certified

Languages

English
Professional
Spanish
Professional

Timeline

Acting General Manager

Planet Fitness Gym
05.2024 - Current

Assistant General Manager

Planet Fitness
07.2023 - Current

Substitute Teacher

United Independent School District
08.2012 - Current

Sales Associate

Bath and Body Works
08.2010 - Current

Bachelor of Science - Biology

Texas A&M International University

Associates of Science -

Laredo Community College

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Norma Castillo