Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Norma Chavez

Hamilton City,CA

Summary

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience

Work History

Secretary

Chavez Custom Framing
01.2021 - 12.2023
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Supported human resources initiatives by assisting with recruitment, onboarding, and employee evaluations.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Senior Case Manager

California Human Development
08.2014 - 03.2020
  • Informally mentored new Case Managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Advocated for social and community service programs to increase awareness and funding.
  • Delivered ongoing training sessions for staff members on best practices in case management, enhancing overall team performance.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Participated in community events to promote services and engage with public.
  • Conducted community workshops to promote different programs and educate public on available services.
  • Utilized grant writing skills to secure additional program funding.
  • Enhanced client outcomes by developing comprehensive case management plans tailored to individual needs.
  • Provided service and supportive counseling in client's native language, translating and interpreting between client, family and third-party entities.
  • Monitored program performance and outcomes for successful delivery of services.
  • Developed strong relationships with community partners, expanding the network of available resources for clients.
  • Provided leadership, guidance and support to staff members.
  • Promoted a strengths-based approach in working with clients, empowering them toward self-sufficiency and independence.

Home Care Aide

Addus Healthcare
10.2011 - 07.2014
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Scheduled and accompanied clients to medical appointments.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Developed individual care plans for clients based on specific needs.
  • Enhanced patient comfort by providing attentive and personalized home care services.

Hairstylist

Alma's Beauty Salon
09.2007 - 10.2011
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.

Education

Cosmetology -

Chico Beauty College
Chico, CA
07.2007

High School Diploma -

Chico Senior High School
Chico, CA
06.2006

Skills

  • Excel spreadsheets
  • Schedule Maintenance
  • File systems management
  • Order Placement
  • Data Entry
  • Report Writing
  • Meeting planning
  • Appointment Coordination
  • Data retrieval systems
  • Accounts receivable and payable
  • Human resource laws
  • Accounting Support
  • Customer Service
  • Verbal and written communication
  • Clerical Support
  • Organization
  • Critical Thinking
  • Customer and client relations
  • Quickbooks

Languages

Spanish
Native or Bilingual

Timeline

Secretary

Chavez Custom Framing
01.2021 - 12.2023

Senior Case Manager

California Human Development
08.2014 - 03.2020

Home Care Aide

Addus Healthcare
10.2011 - 07.2014

Hairstylist

Alma's Beauty Salon
09.2007 - 10.2011

Cosmetology -

Chico Beauty College

High School Diploma -

Chico Senior High School

Similar Profiles

CREATE PROFILE
Norma Chavez