Norma Cordero
St. Cloud
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
37
37
years of professional experience
Work History
Front Desk Receptionist
Dairy Beautys
Saint Cloud
06.2024 - 12.2025
- Greeted visitors warmly and directed them to correct personnel or office.
- Processed and distributed internal and external communications.
- Assisted in the preparation of meeting rooms and facilities for scheduled events.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Managed company calendar and scheduled events.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Responded to customer inquiries via phone, email, and in person.
- Updated customer information in databases regularly to ensure accuracy of records.
Operator
Sonoco
MARACAY
03.1993 - 02.2022
- Monitored and adjusted machine operations as needed for quality assurance.
- Met or exceeded target for on-time customer shipments.
- Performed routine maintenance on equipment to ensure optimal performance.
- Sorted product components on work tables to maintain maximum organization and productivity.
- Maintained production and quality documentation.
- Separated products according to weight, grade and size of material to produce final product.
- Inspected finished products to verify conformity to quality standards.
- Utilized various software and tools to streamline processes and optimize performance.
Dispatcher
BEAKERY MARACAY
MARACAY
02.1989 - 02.1993
- Resolved customer complaints related to service issues or delays.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed inventory and supplies to ensure materials were available when needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
GED -
UCV
MARACAY05-1994
High School Diploma -
U.E PEDRO JOSE MURGUEZA
MARACAY07-1987
Skills
- Mail coordination
- Correspondence typing
- Appointment confirmation
- Departmental support
- Mail distribution
- Client communication
- Customer service
- Package and mail receipt
- Office organization
Languages
Spanish
Professional
English
Limited
Timeline
Front Desk Receptionist
Dairy Beautys
06.2024 - 12.2025
Operator
Sonoco
03.1993 - 02.2022
Dispatcher
BEAKERY MARACAY
02.1989 - 02.1993
GED -
UCV
High School Diploma -
U.E PEDRO JOSE MURGUEZA
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