Summary
Overview
Work History
Education
Skills
Timeline
Generic

Norma Cortes Castro

Odessa,TX

Summary

Prescription Assistance Coordinator Offering 14 years
Experienced Customer Service fluent in English and Spanish language. Experience in providing quality customer service, managing daily pharmaceutical programs and accurately filing information. Possesses comprehensive understanding of medication and side effects and offers strong knowledge of medical terminology. Caring Patient Advocate with successful background working as positive intermediary between hospitals and patients undergoing treatment. Excellent communication and problem-solving abilities.

Overview

14
14
years of professional experience

Work History

Prescription Assistant Coordinator/ Medical Assistant

Family Health Clinic
08.2012 - Current
  • Properly Received, stored and dispensed Medications for patient on Prescription Assistance Program.
  • Conducted routine inspections of sample medication storage locations. Regularly stocked shelves, rotated stock and checked for expired medications.
  • Worked closely with Doctors and Pharmaceutical Representatives in providing excellent patient care.
  • Determined Doctors needs and developed program initiatives according to Medication needs.
  • Managed vendors sample, organization and upkeep.
  • Answered calls addressing customer inquiries, solving problems.
  • Providing new product information to Doctor's and co-workers. Implemented strategies to increase program effectiveness.
  • Prepared monthly reports for upper management.
  • Optimized service procedures to increase customer satisfaction.
  • Work between multiple departments Endocrinology, Internal Medicine,Obstetrics and gynaecology.
  • Updated inventory, expiration and Medication logs to maintain current tracking documentation.
  • Assisted patients in navigating complex insurance and Pharmaceutical processes, leading to successful claim resolutions and reduced financial burdens.
  • Delivered support to Patients in completion of paperwork.

Personalized Living Tech

Freedom Village CCRC
04.2011 - 06.2012
  • Primary care, assessments and evaluation of geriatric patients. Maintained accurate records of patient care, condition, progress and concerns.
  • Developed and implemented nursing care plans. Reported any unusual circumstances in the patient condition and environment.
  • Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, eliminating, prevention of skin breakdown, rehabilitation and safety.
  • Monitored expiration of medical supplies and medications.
  • Collect patient specimens, vital signs and other delegated measurements.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

Medical Assistant -

United Educational Institute College
Huntington Park, Ca
06.2003

High School Diploma -

Will J Reid High School
Long Beach, Ca
1993

Skills

    • Bilingual (Spanish/English)

Timeline

Prescription Assistant Coordinator/ Medical Assistant

Family Health Clinic
08.2012 - Current

Personalized Living Tech

Freedom Village CCRC
04.2011 - 06.2012

Medical Assistant -

United Educational Institute College

High School Diploma -

Will J Reid High School

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