Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Norma Cortes Gutierrez

Houston,Texas

Summary

Proven leader with a track record of enhancing team performance and customer satisfaction at Taco Bell Restaurant. Expert in problem-solving and customer service, adept at multitasking and time management. Demonstrated success in project completion and workflow optimization, leveraging both strong teamwork and attention to detail for outstanding results.

Overview

6
6
years of professional experience

Work History

Self Employed. Walmart Spark. Doordash

Walmart. Doordash
02.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Operations Assistant Manager

Dollar Tree Stores
02.2023 - 01.2024
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Managed day-to-day department operations with effective workflow coordination.
  • Assisted operations manager with planning of routine operations and special projects.
  • Supported daily operations by organizing office spaces for maximum functionality and ease of use.

Assistant Manager

Taco Bell Restaurant
02.2022 - 01.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Shift Manager

Taco Bell Restaurant
09.2020 - 01.2022
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Project Manager

Professional Pro Remodeling
03.2019 - 08.2020
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.

Education

High School Diploma -

Colegio Frances Hidalgo
Mexico City
1997

Skills

Friendly, Positive Attitude

Teamwork and Collaboration

Customer Service

Problem-Solving

Attention to Detail

Flexible and Adaptable

Dependable and Responsible

Time Management

Multitasking

Languages

Spanish
Native or Bilingual

Timeline

Self Employed. Walmart Spark. Doordash

Walmart. Doordash
02.2024 - Current

Operations Assistant Manager

Dollar Tree Stores
02.2023 - 01.2024

Assistant Manager

Taco Bell Restaurant
02.2022 - 01.2023

Shift Manager

Taco Bell Restaurant
09.2020 - 01.2022

Project Manager

Professional Pro Remodeling
03.2019 - 08.2020

High School Diploma -

Colegio Frances Hidalgo

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Norma Cortes Gutierrez