NORMA CUERVO
Temple,USA
Summary
Dedicated nursing leader with strong focus on unit management skills, demonstrated proficiency in patient safety, quality improvement, and process optimization. Committed to maximizing resources and enhancing patient outcomes while ensuring high levels of patient satisfaction. Skilled in aligning care standards with organizational goals to deliver exceptional healthcare services.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Nurse Manager
Baylor Scott & White Health
06.2022 - Current
- Provide leadership for a 38-bed Chest pain/Neuroscience/Observation Unit
- Achieved ninety percent of scorecard metrics by exceeding all unit-specific quality, financial, and patient experience metrics
- Chair of C. Diff. Best Practice Team
- Received Rockstar award for zero harm in maintaining zero hospital-acquired injuries for over one year
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Collaborated at the system level to implement Observation capacity initiative to facilitate and improve throughput
- Collaborated with the Emergency Department to successfully implement a 'one call to report' initiative throughout the facility
- Collaborated with the Nurse professional department to revamp Nurse Tech workflow to create a viable pipeline for graduate nurse recruitment
Interim Nurse Manager (Contract)
Mercy Iowa City
12.2021 - 05.2022
- Managed 29-bed Covid /Medical Unit during the coronavirus pandemic, overseeing 55 FTEs, demonstrating significant improvement in all quality measures
- Collaborated with all leadership to successfully roll out a new EHR (Electronic Health Record) system
- Implemented daily safety huddles with a focus on patient safety and patient experience
- In addition, mid-shift huddles were implemented to focus on staff needs and engagement
- Collaborating with the wound team to develop unit-based wound champions to decrease HA skin injuries
- Implemented team nursing model by increasing ancillary help to mitigate a nursing shortage
Nurse Manager
AdventHealth Ocala
05.2020 - 12.2021
- Managed 3 26 PCU units, including the cardiovascular/Medical and a COVID unit, throughout the coronavirus pandemic, overseeing 150 FTEs, demonstrating significant improvement in patient experience and all quality measures
- Led team in improving patient experience from the first to the 69th percentile
- Developed '10 Most Important Things about Patient Experience' to train and create accountability for Travel/Agency staff
- Appointed by CNO to collaborate, implement, and pilot the Collaborative Nursing Model to mitigate staffing shortages
- Decreased employee turnover from 20% to under 5%
- Collaborated and implemented a non-certified patient care technician initiative to recruit and create a pipeline for PCTs
- Developed a medication communication domain project that led to consistent gains in my unit throughout 2020, ending with a percentile score of 90% for the domain
- Collaborated in implementing processes for the care of patients, identifying deficiencies, and developing corrective strategies to improve care
- PCU Units consistently demonstrated the highest compliance with quality metrics
Nurse Manager
Palmetto General Hospital
05.2019 - 05.2020
- Managed a 50-bed Step-Down Unit, consistently improving quality metrics and implementing new measures to improve the patient experience
- Developed a plan to train and validate staff on patient experience initiatives, including hourly and leader visits
- Collaborated in developing a weekend and evening leader rounding plan for all inpatient units
- Successfully transitioned the Step-Down Unit into a Covid Unit at the beginning of the Covid Pandemic
Lead Research Nurse Cardiology and Neurosciences
Memorial Regional Hospital
05.2019 - 05.2020
- Supervised 10 FTEs and collaborated in recruiting and coordinating all aspects of Clinical Trials
- Ensure adherence to GCP and IRB regulations to ensure compliance with regulatory agencies
- Maintained integrity of the clinical trials and protocols
- Ensured the safety of all subjects involved in clinical trials
Clinical Manager Renal Transplant Unit
Memorial Regional Hospital
04.2017 - 05.2019
- Collaborated in developing and opening a Step-Down Renal Transplant Unit
- Collaborated in developing an education plan for new team members
- Implemented processes to help create a culture conducive to learning and accomplishing departmental and personal goals
- Responsible for overseeing the staff scheduling, time and attendance, staffing, and throughput for the unit
- Responsible for mentoring, coaching, and developing team members
Team Lead Cardiac Catheterization Laboratory
Memorial Regional Hospital
10.2014 - 04.2017
- Responsible for overseeing the staff scheduling, time, attendance, staffing, and throughput for the unit
- Responsible for mentoring, coaching, and developing team members
- Collaborated with the anesthesia department, physicians, and team members to maximize resources to meet departmental goals and metrics
Clinical Research Nurse Oncology
Memorial Regional Hospital
04.2012 - 10.2014
- Responsible for recruiting, enrolling, and coordinating Oncology clinical trials
- Collaborated in developing compassionate use of investigational medications for end-stage diseases
Team Lead/Clinical Manager Emergency Department/Trauma Services
Memorial Regional Hospital
07.2002 - 04.2012
- Responsible for overseeing the staff scheduling, time and attendance, staffing, and throughput for the unit
- Responsible for mentoring, coaching, and developing team members
- Responsible for supervising and ensuring quality and safe patient care in a high-volume Emergency Department and level I trauma center
- Collaborated in implementing processes for the care of level I trauma patients, identifying deficiencies and developing corrective strategies to improve care
- Participated in outreach programs to educate the community and EMS on injury prevention measures
Education
MASTER OF SCIENCE - NURSING IN EXECUTIVE LEADERSHIP
CHAMBERLAIN UNIVERSITY
06.2024
BACHELOR OF SCIENCE - NURSING
CHAMBERLAIN UNIVERSITY
06.2019
ASSOCIATES DEGREE - NURSING
BROWARD COLLEGE
05.2001
Skills
- Effective leader
- Performance standards and analysis
- Policy and procedure improvements
- Customer service experience
- Strategic leadership
- Community engagement
- Community outreach
- Policy implementation
Certification
- Certified Nurse Manager & Leader
- ACLS
- BLS
Timeline
Nurse Manager
Baylor Scott & White Health
06.2022 - Current
Interim Nurse Manager (Contract)
Mercy Iowa City
12.2021 - 05.2022
Nurse Manager
AdventHealth Ocala
05.2020 - 12.2021
Nurse Manager
Palmetto General Hospital
05.2019 - 05.2020
Lead Research Nurse Cardiology and Neurosciences
Memorial Regional Hospital
05.2019 - 05.2020
Clinical Manager Renal Transplant Unit
Memorial Regional Hospital
04.2017 - 05.2019
Team Lead Cardiac Catheterization Laboratory
Memorial Regional Hospital
10.2014 - 04.2017
Clinical Research Nurse Oncology
Memorial Regional Hospital
04.2012 - 10.2014
Team Lead/Clinical Manager Emergency Department/Trauma Services
Memorial Regional Hospital
07.2002 - 04.2012
BACHELOR OF SCIENCE - NURSING
CHAMBERLAIN UNIVERSITY
ASSOCIATES DEGREE - NURSING
BROWARD COLLEGE
MASTER OF SCIENCE - NURSING IN EXECUTIVE LEADERSHIP
CHAMBERLAIN UNIVERSITY
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