A well-organized, bilingual Community Manager, Account Management/Product/Customer Service Specialist with significant expertise in developing and facilitating staff development training, addressing customer service escalations, and vendor management. Operations and management of executive shared spaces. Extensive experience with new home sales, managing large real estate portfolios, and as a Sr. Construction Specialist for the Google Fiber Network Field Operations. Enjoys working as a change agent and making a positive difference to clients, projects, and stakeholders. Knowledge of multifamily housing properties, rental property, new home construction, mortgage and finance. Major strengths include focus, energy, and excelling in a detail-oriented deadline-driven work environment.
Hi, I’m
Norma De Leon
Austin,Texas
Summary
Overview
3
years of professional experience
Work History
Regus
Community Manager
06.2024 - Current
Job overview
- Responsible for managing center operations, sales, location revenue, customer service, onboarding new clients, client retention, IT, finance and posting craigslist ads daily
- Communication with the building property management team
Regus
Community Associate
06.2023 - 06.2024
Job overview
- First point of contact for all clients, guests, and prospects
- Responsible for assisting the management team in daily center operations, sales, overseeing 80 office and virtual clients
- Manage craigslist ads on a daily basis for all centers citywide
- Communication with the building property management team
Beacon Hill (Contract - Remote) – Guidehouse/Nan McKay
Account Manager – Housing Specialist
07.2022 - 06.2023
Job overview
- Maintain a safe and secure work location that ensures automation and data is secured at the highest standard
- Continuously provide a quality and proficient work ethic to the organization without compromise
- Assist SC Housing to meet or exceed Service Level Agreement (SLA) standards
- Assist with mitigating financial hardships and displacements associated with the Coronavirus pandemic
- Ensure that state and federal guidelines are adhered to regarding HAF processing
- Review and process South Carolina HAF (Homeowner Assistance Fund) applications for reinstatement of delinquent accounts with their loan servicers
- Manage designated loan servicer accounts
- Active communication with loan servicer HAF representatives for receipt of files
- Responsible for processing files to each loan servicer to initiate and validate the applicants delinquent payments
- Responsible for the safety and security of applicants PII by maintaining the highest standard of equipment to ensure safeguards are in place
- Weekly team meetings with loan servicers to review pending files
- Maintain aged files to move toward processing for applicant payment/reinstatement
- Daily use of Salesforce
Snelling Services (Contract) - Texas Dept. of Emergency Management Services (TDEM)
Compliance Auditor
03.2022 - 06.2022
Job overview
- Perform complex compliance review in response to state, federal events and/or declared disasters
- Perform compliance review activities designed to assist management in the attainment of organizational objectives
- Review reimbursement request documentation (e.g
- Invoices, receipts, proof of payment, time sheets, activity reports, pay stubs, contracts, rental agreements, etc.) of event and/or disaster responses from applicable claimants
- Document deficiencies and noncompliance issues in a clear and concise manner
- Prepare, compile and organize compliance review documentation of disaster response reimbursement packets
- Communicate and interact daily by email or phone with internal and external stakeholders during and after response activities to explain the reimbursement process and forms, the applicable requirements pertinent to event and/or disaster response, to address issues and/or request additional information
- Knowledge of accounting, auditing methods, systems and generally accepted auditing standards, procedures
Education
Austin Institute of Real Estate
Graduate
University Overview
University of Texas at Austin
Graduate from Legal Assistant Program
University Overview
Temple College
Graduate
University Overview
Skills
- MS Word
- Excel
- Outlook
- CRM systems
- Salesforce
- 10-key by touch
- Proprietary RE software
- 70 wpm
- Bilingual in Spanish
- Management skills
- Sales and Marketing knowledge
- Onboarding new clients
- Training associates
- Real estate portfolio management
- Leading cohesive teams
- Project/Program management
- Product Support
- Ability to de-escalate client issues
- Ability to examine data/information, draw accurate conclusions and solve problems
- Strong written communication skills
Accomplishments
Accomplishments
- Honor Graduate Temple Junior College
Languages
Spanish
Native or Bilingual
Timeline
Community Manager
Regus
06.2024 - Current
Community Associate
Regus
06.2023 - 06.2024
Account Manager – Housing Specialist
Beacon Hill (Contract - Remote) – Guidehouse/Nan McKay
07.2022 - 06.2023
Compliance Auditor
Snelling Services (Contract) - Texas Dept. of Emergency Management Services (TDEM)
03.2022 - 06.2022
Austin Institute of Real Estate
Graduate
University of Texas at Austin
Graduate from Legal Assistant Program
Temple College
Graduate
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