Norma Delgado
Converse,Texas
Summary
Motivated, team work oriented and responsible with significant work experience. Bilingual in English and Spanish fluently. Fast learner, can work independently and hard worker. Skilled at anticipating physician and practice needs.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Surgery Scheduler
Christus Santa Rosa Hospital
07.2025 - Current
- I am a surgery scheduler for the ambulatory center. Confirm and book surgeries for different specialities. Make sure all CPT codes, ICD codes, demographics and insurance are booked correctly. Will schedule anywhere from 25 to 50 pts daily. My responsibilities also include answering phone call when necessary as well as calling referring doctors when auths/referrals are needed.
Assistant
Brown Retina Institute\Retina Consultants of Texas
03.2020 - 06.2025
- I am a dedicated assistant to the doctor. I scribe and make sure his clinic is flowing in a timely manner. I also send eye gtt prescriptions to pharmacy. I also have worked as a PAC (Patient Access Coordinator) my duties include checking in and out patients. Making sure we collect copay’s and coinsurances as need be. My duties also include answering a high volume of calls daily while taking messages and transferring calls accordingly. Duties also include sorting incoming faxes and schedule new patient both on portal and those referrals received via faxes. I would also help as a technician to prepare patients to see doctor by obtaining medical history, vision checks, pressure checks and administer dilation eye drops. I have also helped to scheduled surgeries and making sure all clearances on file and faxing over all paperwork to surgery center.
Ophthalmic Assistant, Scribe, Surgery Scheduler
Charlotte Eye Ear Nose and Throat (CEENTA)
03.2018 - 02.2020
- Worked with retina provider. My duties included scribing for provider, scheduling his surgeries, and helping with clinic flow. Duties also included obtaining medical history, blood pressure checks when needed, administer eye drops, rooming patients, returning patient calls, refill of medication, contacting and going over with patients’ arrival times for surgery and hospital location. I would also make sure that authorizations were obtained for patient follow up appointments. I would help enroll patients in assistant programs to get help with medications and/or office visits, which also included for surgery. Translated for Spanish speaking patients as well. Duties also included in opening and closing exam rooms and making sure we had supplies for the next clinic. Traveled to 4 satellite offices and had one day for admin work. My duties also included pulling medication and preparing set up for doctor to administer eye injections. Went over procedure and obtained patient consents that were required. I also helped doctor with procedures. I also scheduled surgeries and made sure clearances were obtained. I faxed all necessary documentation to the surgery center.
Ophthalmic Assistant/Front Desk
Retina Consultants of San Antonio
01.2016 - 02.2018
- Worked as front desk checking in patients, checking out, obtain demographics for patients, insurance cards and scanned in patient’s charts. Collected copay or any monies due at check in. At the end of the day I made sure the money was balanced. Scanned, printed, prepared and edited letters, answer phone calls and taking messages. Worked for a few months as front desk and then transitioned to a technician. Obtained chief complaint, medical history, update any medication list and medical history Take IOP, administer dilation drops and check vision. I was also an injection prep. Made sure I got the right medication for patient and draw it up for the doctor. Prep patient for the injection, patient had to be numb from the eye. I would walk out patient and flow clinic for doctor. I would also fill in front desk from time to time as needed.
Front desk Supervisor
RETINA ASSOCIATES OF SAN ANTONIO
03.2015 - 01.2016
- I would check in and check out patients. Would make sure charts were ready for the next day and scan necessary paperwork that was needed, Collect copay, coinsurance, and/or deductibles. Would balance at the end of the day. Answer phones and multitask while assisting patients.
Scheduler
UNIVERSITY OF MISSISSIPPI
07.2014 - 01.2015
- I would answer phones for pediatric clinic. Scheduled for 7 doctors and different locations to schedule accordingly. Being bilingual I handled most of the Spanish speaking calls.
Unit Clerk
KNAPP MEDICAL CENTER HOSPITAL
06.2013 - 06.2014
- I worked Labor and Delivery/ Postpartum/ Nursery floor as a unit clerk. I would input doctors’ orders and follow up on orders given by doctor. Would also get charts ready for admissions. Would get charts ready for C-sections. I would obtain records needed for patient. I would also input lab work orders.
Education
High School Diploma -
Harlingen High School
Harlingen, TexasDiploma in Medical Assistant - undefined
South Texas Training Center
San Benito, Texas07.2013
Skills
- Exceptional customer service
- Currency and coin counter
- Energetic
- Reliable
- Approachable
- Leadership
- Friendly
- Strong work ethic
- Time management
- Excellent communication skills
- Dependable
- Transferable skills
- ADDITIONAL SKILLS I am a very fast learner and a people person I have years experience in medical field I am a team player and love to learn I can multi task very well and work well under pressure I have experience in electronic medical records, e clinical works (Epic), and medical scribing Some knowledge in insurance verifications, as they changing all the time Always willing to learn and teach and adapt well to changes
Certification
Epic, MDI, Advanced MD, Mac Practice, Nextgen, Phreesia, CPR certified
Languages
Spanish
Native or Bilingual
Timeline
Surgery Scheduler
Christus Santa Rosa Hospital
07.2025 - Current
Assistant
Brown Retina Institute\Retina Consultants of Texas
03.2020 - 06.2025
Ophthalmic Assistant, Scribe, Surgery Scheduler
Charlotte Eye Ear Nose and Throat (CEENTA)
03.2018 - 02.2020
Ophthalmic Assistant/Front Desk
Retina Consultants of San Antonio
01.2016 - 02.2018
Front desk Supervisor
RETINA ASSOCIATES OF SAN ANTONIO
03.2015 - 01.2016
Scheduler
UNIVERSITY OF MISSISSIPPI
07.2014 - 01.2015
Unit Clerk
KNAPP MEDICAL CENTER HOSPITAL
06.2013 - 06.2014
Diploma in Medical Assistant - undefined
South Texas Training Center
High School Diploma -
Harlingen High School