Norma Diaz
Pembroke Pines,FL
Overview
17
17
years of professional experience
Work History
Fine Jewelry Sales Associate
J.C. Penney
10.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds following store policy.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Front Desk Associate
First Service Residential
01.2019 - 01.2023
- Responsibilities: Keeping the front desk tidy and presentable with all necessary materials
- Greeting and welcoming Visitors and Residents as they approach the front desk
- Answering questions and addressing complaints
- Answer all incoming calls, redirect or take messages
- Report any accidents or grievances in the building
- Receive letters, packages, etc.
- It has enhanced customer satisfaction by providing efficient and professional front desk support.
- She handled sensitive information discreetly, maintaining strict confidentiality at all times.
- They supported staff members with various administrative tasks to improve overall workflow.
Student
Colorado State University
01.2016 - 01.2019
HR Receptionist
City of Coral Gables
01.2013 - 01.2019
- Responsibilities: Greet and direct visitors, assist with appropriate paperwork, and resolve routine issues related to Human Resources office functions.
- Accept, screen, and route telephone calls concerning the office's activities and operations, directing inquiries as appropriate or providing information.
- Provide Human Resource office assistance and support,
- Respect the privacy of employees and maintain the confidentiality of employment records
- Provide service excellence through courteous, informed, accessible, and professional engagement.
- Perform other duties as assigned
- Reports to the Human Resources Director, Assistant, and Supervisors
- Enhanced employee satisfaction by efficiently addressing inquiries and concerns regarding HR policies and procedures.
- Ensured confidentiality of sensitive information by adhering to strict privacy guidelines when handling employee files and documents.
- Supported the successful execution of annual benefits open enrollment by providing accurate information to employees.
- Collaborated with HR management to improve internal communication strategies, resulting in more informed employees and strengthened departmental relationships.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Answered and redirected incoming phone calls to the office.
Insurance Sales Representative
United Insurance Group
01.2007 - 01.2009
- Responsibilities: Oversee all Customer Service Representatives in daily aspects of the job
- Draft efficiency reports for owner and co-workers
- Answer calls for customers filing claims, accepting payments, etc
- Schedules call for renewals as well as daily non-payment cancellations and follow-ups
- Processed policies for Auto, Personal, and Commercial Lines
- Truck and Cargo and Commercial General Liability for Small Businesses.
Skills
- Strong oral communication skills, including listening to and interacting with a diverse group Demonstrated skills in various computer software programs and fluency in using standard software packages (MS Office: Word, Excel, PowerPoint, QuickBooks, and Outlook)
- Excellent skills and profound ability to achieve desired results in a highly competitive, multitasking environment
- Profoundly detailed and organized in the approach to work and follow-through
- Strong analytical and problem-solving skills
- Highly self-motivated with a solid ability to work independently
- Proven loyalty to a company, growth of knowledge, and advancement of position
- Customer Service, Teamwork and Collaboration, Problem-solving skills, and Product Knowledge
Timeline
Fine Jewelry Sales Associate
J.C. Penney
10.2023 - Current
Front Desk Associate
First Service Residential
01.2019 - 01.2023
Student
Colorado State University
01.2016 - 01.2019
HR Receptionist
City of Coral Gables
01.2013 - 01.2019
Insurance Sales Representative
United Insurance Group
01.2007 - 01.2009
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