Summary
Overview
Work History
Education
Skills
Timeline
Generic

Norma Domingue

Lake Charles,LA

Summary

Proven achiever with a strong background in customer service, honed at BMC SALES AND SERVICE. Excelled in enhancing team productivity by over 20% through strategic communication and workflow management. Skilled in client relationship building and complaint resolution, ensuring high customer satisfaction. Demonstrates a goal-oriented mindset and exceptional problem-solving abilities, backed by comprehensive computer skills. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Reliable Attendant highly effective at managing multiple simultaneous tasks in busy environments. Keeps supplies stocked, areas cleared and hazards eliminated. Offering Number years of experience in Industry. Reliable professional with experience in providing superior customer service and maintenance. Proficient in diagnosing and rectifying mechanical issues, performing preventative maintenance and repairs and adhering to safety protocols.

Overview

18
18
years of professional experience

Work History

Customers Service

BMC SALES AND SERVICE
04.2000 - 05.2018
  • Increased team productivity with effective communication and collaboration strategies.
  • Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
  • Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Confirmed excellent customer service by quickly resolving customer concerns.
  • Planned work calendar by scheduling appointments and tracking customer service requests.
  • Documented all work performed on vehicles and added to company system for reference.

Education

Sam Houston High School

Skills

  • Goal-oriented mindset
  • Client Relationship Building
  • Complaint Handling
  • Workflow Management
  • Call center experience
  • Customer satisfaction measurement
  • Customer Service
  • Strong Work Ethic
  • Listening Skills
  • Attention to Detail
  • Excellent Communication
  • Team Collaboration
  • Multitasking and Organization
  • Handling Customer Complaints
  • Computer Skills
  • Sales expertise
  • Customer Relationship Management
  • Service Scheduling
  • Service Order Flow
  • Service Estimates
  • Warranty Claims Process Management
  • Cash Handling
  • Decision-Making

Timeline

Customers Service

BMC SALES AND SERVICE
04.2000 - 05.2018

Sam Houston High School
Norma Domingue