Norma Duenas
Bryan
Summary
Patient Access Representative II with 4 years of experience in healthcare and customer service. Proficient in managing patient check-ins, scheduling appointments, and resolving inquiries efficiently. Maintains accurate electronic medical records and ensures billing accuracy while collaborating with healthcare teams to enhance patient care. Bilingual with a proven track record of delivering exceptional service in high-volume environments.
Overview
9
9
years of professional experience
Work History
Patient Access Representative II
St Joseph Health/ Commonspirit
College Station
07.2024 - Current
- Greeted and checked in patients, ensuring accurate collection of demographic and insurance information
- Scheduled patient appointments, coordinating with healthcare providers to optimize scheduling efficiency
- Resolved patient inquiries and concerns regarding appointments, insurance coverage, and billing discrepancies
- Maintained electronic medical records (EMR) system accuracy by updating patient information and documenting interactions
- Collaborated with healthcare team to ensure timely delivery of quality care to patients
- Managed high call volumes in a fast-paced environment while maintaining excellent customer service standards
Cashier/Customer Service
Sam's Club
College Station
06.2020 - 06.2024
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
Medical Receptionist/Medical Assistant
Texas Avenue Medical Clinic
Bryan
04.2017 - 03.2020
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
- Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
- Performed basic laboratory tests including collecting specimens and conducting routine tests
- Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
- Verified patient insurance information and collected co-pays and payments for services rendered
Education
High school diploma -
James Earl Rudder High School
Bryan, TX05.2019
Skills
- Bilingual proficiency
- Insurance verification
- Medical billing
- Medical terminology expertise
- Medical office administration
- Customer service excellence
Languages
Spanish
Native/ Bilingual
Timeline
Patient Access Representative II
St Joseph Health/ Commonspirit
07.2024 - Current
Cashier/Customer Service
Sam's Club
06.2020 - 06.2024
Medical Receptionist/Medical Assistant
Texas Avenue Medical Clinic
04.2017 - 03.2020
High school diploma -
James Earl Rudder High School