Norma Eaks
Rochester,NY
Work History
Store Manager
Salvation Army Thrift Store
09.2019 - Current
- Managed store operations each day, focusing on excellent customer service and efficient inventory management.
- Guided team members to enhance skills and knowledge.
- Developed visual displays to increase product appeal and drive sales.
- Observed sales and donation trends, adapting inventory strategies accordingly.
Supervisor of Valet
Hilton Hotels Corporation
06.2011 - 08.2019
- Supervised valet staff, ensuring high service standards and guest satisfaction.
- Managed parking logistics, optimizing space utilization during peak hours.
- Implemented training programs for new hires, enhancing operational efficiency and service delivery.
- Developed and enforced safety protocols to minimize accidents and vehicle damage.
- Fostered strong relationships with guests, addressing concerns and feedback promptly.
- Handled customer complaints professionally, working towards swift resolution and maintaining client satisfaction.
- Reduced wait times for customers by implementing efficient vehicle retrieval systems.
- Ensured timely vehicle retrieval through effective management of traffic flow within the parking area.
- Enhanced overall guest experience by greeting guests warmly upon arrival, assisting with luggage, and providing local information as needed.
Summary
Dynamic Store Manager with a proven track record at Salvation Army Thrift Store, excelling in customer service and inventory management. Skilled in training and mentoring staff, I enhanced team performance and developed engaging store displays, driving sales and improving customer satisfaction. Strong communicator with expertise in cash management and operational efficiency.
Knowledgeable Desired Position with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Education
High School Diploma - Academics
06.1976
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Cash management
- Shift scheduling
- Employee training
- Recruitment and hiring
- POS systems
- Goals and performance
- Recruiting and hiring
- Supply ordering
- Policies and procedures
- Store displays
- Staff supervision
- Staff management
- Employee scheduling
- Accurate cash handling
- Opening and closing procedures
- Documentation and reporting
- Retail sales techniques
- Payroll management
- Bank deposit procedures
- Bank and safe deposits
- Performance reviews
- Delegating work
- Employee terminations
- Verbal and written communication
Timeline
Store Manager - Salvation Army Thrift Store
09.2019 - Current
Supervisor of Valet - Hilton Hotels Corporation
06.2011 - 08.2019
Central Bucks West - High School Diploma, Academics